Front's AI beta features

Front is offering beta access for three new AI features: suggested replies, similar conversations, and AI tagging. Participate in the beta to see how your team can leverage these features to accelerate your workflows, and send us your feedback to help us improve your experience.

To check out all Front’s AI features, check out this article.

Getting started with Front's AI beta features? Take this Front Academy course to learn more.

To participate in the open beta:

• A company admin must navigate to the AI tab in company settings and enable the feature(s) your organization would like to use. 

• You must be on the latest Growth plan or above.

These AI beta features are available to turn on now, until we reach capacity. They are free to use during open beta, but may be moved into paid add-ons in the future.

Email channels only: Quickly resolve simple inquiries with AI-generated email drafts based on knowledge base content.

See this article to learn more.

Email channels only: See relevant conversations surfaced by AI to help address an inquiry with a similar issue.

See this article to learn more.

Email channels only: Categorize messages by sentiment or topic, without the manual effort or maintenance.

See this article to learn more.

Use AI to quickly search your knowledge base content to accelerate response times and improve response quality.

See this article to learn more.

Email channels only: Automatically detect the message language in your conversations and quickly translate content into your preferred language, all within Front.

See this article to learn more.

A company admin can navigate to the AI tab in company settings and enable the feature(s) your organization would like to use. 

You can enable any AI beta feature until we reach capacity.

They are free to use for companies on the latest Growth plan or above during open beta, but may be moved into paid add-ons in the future.

These features are only available for email channels.

Check our ideas portal here to see if your idea or feedback already exists.

• If it exists, you can upvote and/or comment on the idea to add additional details or describe the importance to your team’s workflows.

• If it doesn't exist, you can submit a new idea by clicking Add a new idea and share details about your idea and/or the problem you're having.

Doing any of those actions will ensure your feedback is reviewed by our Product team. This will also subscribe you to any updates and progress made on those ideas.

If you're encountering a bug and need support, please reach out to our Support team.