View similar conversations to find solutions in past inquiries [open beta]

Front’s similar conversations feature automatically finds conversations related to the one you’re currently working on. Use this feature to quickly learn from previous solutions to resolve your current inquiry.

The benefits of using similar conversations include:

• Handling complex inquiries faster and more efficiently

• Reducing the need to manually search through previous conversations

• Learn from prior conversations to identify trends and improve processes

To participate in the beta:

• Enable the Similar conversations setting via the AI tab in company settings and select your shared inboxes.

• You must have shared inboxes containing emails in English.

When AI can find past conversations that are similar to the one you are working on, an indicator will appear at the top of the conversation.

Hover over the indicator to see a list of email conversations from the past month. You’ll see up to three conversations in shared inboxes you have access to.

Hover over any conversation to either see a summary of a long conversation if it exists or the latest message. A summary will display if an AI summary was generated for the conversation.

Summary:

Latest message:

Click View in new window or the arrow icons to view the full all messages and comments in a new window.

This feature is only available for email channels.

No. Similar conversations only apply to shared inboxes.

The similar conversations indicator will only display when AI can find past conversations that are similar to the one you’re working on.

Check our ideas portal here to see if your idea or feedback already exists.

• If it exists, you can upvote and/or comment on the idea to add additional details or describe the importance to your team’s workflows.

• If it doesn't exist, you can submit a new idea by clicking Add a new idea and share details about your idea and/or the problem you're having.

Doing any of those actions will ensure your feedback is reviewed by our Product team. This will also subscribe you to any updates and progress made on those ideas.

If you're encountering a bug and need support, please reach out to our Support team.

See this article for additional AI FAQs.

This feature is available for beta on the latest Growth plan or above until we reach capacity. It will be free to use through the end of 2024, but may be moved into a paid add-on in the future.  

See this article to learn more about Front’s AI beta features.