Prebuilt Connectors

Prebuilt Connectors streamline the application object and application request setup processes. In just a few clicks, admins can quickly connect to popular tools and configure rules, macros, or chatbots to enhance team workflows.

You must have Front company admin permissions to set up a Connector. Once enabled, the Connector can be used by any teammate.

To build and customize your own Connector, see this article.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select App store from the left menu.

Step 2

Select a prebuilt Connector from the list of integrations, then click Enable app. 

Step 3

Follow the in-app instructions to enable the Connector. In the Authentication tab, you will need to provide authentication credentials from your third-party application. See the Prebuilt Connectors section below for details.

Once your Connector is configured, you’ll need to enable a workflow using rules, macros, chatbots, etc. to take advantage of your Connector. See this article for example workflow builds. In this example, we’ll configure a rule.

Create an application object rule to bring third-party data into Front and attach it to conversations.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select Rules and macros from the left menu.

Step 2

Click Create rule. In the rule library pop-up, select one of the templates in the Connect category, or create a rule from scratch.

In this example, we’ll select the Add third-party data template.

Step 3

You will see the rule template populated for you. Customize the rule by specifying the inbox the rule applies to, and add other triggers, conditions, or actions.

In the Add app objects action, select the Connector you configured from Part 1 above.

Step 4

Click Create when finished. Your rule will now trigger the Connector when the rule conditions are met.

Create an application request rule to take action in a third-party application in response to events in Front.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select Rules and macros from the left menu.

Step 2

Click Create rule. In the rule library pop-up, select one of the templates in the Connect category, or create a rule from scratch.

In this example, we’ll select the Take action in third party template.

Step 3

You will see the rule template populated for you. Customize the rule by specifying the inbox the rule applies to, and add other triggers, conditions, or actions.

In the Send app request action, select the Connector you configured from Part 1 above.

Step 4

Click Create when finished. Your rule will now trigger the Connector when the rule conditions are met.

Access the direct cargo tracking URL for shipments within Front with just the AWB Number.

• Authentication: Not needed

• Set up the Connector with: App object rule

Access the direct cargo tracking URL for shipments within Front with just the AWB Number.

• Authentication: Not needed

• Set up the Connector with: App object rule

Access the direct cargo tracking URL for shipments within Front with just the AWB Number.

• Authentication: Not needed

• Set up the Connector with: App object rule

Instantly access crucial carrier risk assessments from Highway directly within relevant Front conversations. Make informed decisions about who you're working with and flag potential fraud risks before they become a problem.

• Authentication: API key - contact service@gohighway.com to obtain your API credentials

• Set up the Connector with: Workflows specified in the setup guide

See this article for the full setup guide.

Keep your support and development teams in sync effortlessly. Link Front conversations directly to Jira issues, see issue status updates right within Front, and even create new Jira issues without leaving your inbox. Stay on top of bug reports and feature requests like never before!

• Authentication: Email/password

• Set up the Connector with: Workflows specified in the setup guide

See this article for the full setup guide.

Access the direct cargo tracking URL for shipments within Front with just the tracking number.

• Authentication: Not needed

• Set up the Connector with: App object rule

Access the direct cargo tracking URL for shipments within Front with just the AWB Number.

• Authentication: Not needed

• Set up the Connector with: App object rule

Streamline your freight management by bringing key Tai TMS (Transportation Management System) information directly into Front. Get quick visibility into shipment statuses, track deliveries, and respond to customer inquiries with real-time data at your fingertips.

• Authentication: API key - see this article for instructions

• Set up the Connector with: Workflows specified in the setup guide

See this article for the full setup guide.

The TextLocate integration shows you load information at a glance, directly in your Front inbox. Access a link to the driver’s last known location, contact information, and much more at the click of a button.

• Authentication: API key - see this article for instructions

• Set up the Connector with: Workflows specified in the setup guide

Access the direct cargo tracking URL for shipments within Front with just the AWB Number.

• Authentication: Not needed

• Set up the Connector with: App object rule

Get real-time shipping status (location, last stop) using tracking number within your Front conversations.

• Authentication: API Client ID and Client Secret - see this article for instructions

• Set up the Connector with: App object rule

This feature is available on the Growth plan or above.