Contacts
Intro to contacts
Understanding Front contacts
Front contacts allows your company to store and organize helpful customer information within Front, designed to provide a unified contact record that’...
How to see contact details and communication history
Contact Details make it easy to see more information about the accounts and contacts involved in the conversation you're currently viewing. The Co...
Add contacts to Front
Import, upload, and export contacts in Front with a CSV
You can quickly import a large number of contacts into Front using a comma delimited CSV file, without the need to manually add your contacts one by o...
How Front automatically creates contacts
Front allows the option to automatically create contacts for people that you and your team sends to and receives from. These automatic contacts appear...
Outlook Directory sync to Front contacts
The Outlook Directory sync imports internal contacts from Microsoft Entra (previously Azure Active Directory) to Front's contact manager under Shared ...
HubSpot contacts sync
Front’s HubSpot contacts sync feature is a one-way sync of contacts from HubSpot into Front. After you’ve synced contacts into Front, your team will b...
Salesforce contacts sync
Front’s Salesforce sync feature allows you to automatically sync contacts from Salesforce into Front. After you’ve synced contacts into Front, your te...
Other contact features
Custom contact fields
Front allows you to add more details to your contacts, such as job title or NPS score. Custom fields must be created manually, and can be updated via ...
How to create and message a contact list
Front's contact lists allow you to organize your contacts, and make it easy to message a group of people at the same time with the exact same message....
How to delete contacts
When you delete a Front contact in the Contact Manager , it will no longer be accessible or visible to your team in Front. If you delete a shared con...
How to merge contacts
You might sometimes find that you have multiple records saved for the same contact, such as a record being saved for their email address and another f...