Export analytics

Front Analytics has seven built-in dashboards to help you understand the most important trends about your team. In addition to viewing the report dashboard, you can also export data about the events included in the report. This allows you to see more details and run further analyses with Excel or a business intelligence tool.

All timestamps in the file are formatted as YYYY-MM-DD HH:mm:ss, in the requested user's timezone. Information provided reflects the conversation segment data at the time the export was generated.

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The Messages export is organized by messages, with one line per message and its corresponding details across the columns. For a full list of all the fields included in this export, see here.

The Full events export is organized by each activity that occurred and its corresponding details for the selected date range. For a full list of all the fields included in this export, see here.

Exporting a CSV of the report view is helpful if you want to run more analyses or review the analytics data. Exports show more detailed data than the metrics shown in the dashboard.

Exporting your report view data will provide you with details about all of the messages or events that were included in the view you're looking at.

Step 1

Click the 3 dots on the top right of the report view, and choose Export view data.

Step 2

Select your export type in the Export field and select your other desired options. Click Request export.

Step 3

At the bottom of the pop-up screen, you will see the prepared exports ready for you to download. Click the Download export arrow icon to save the export to your computer.

Exporting metric details data allows you to view data about all of the conversations included in a specific metric in your report.

Step 1

Click directly on a metric in your report to pull up the metric details pop-out.

Step 2

Click the export icon at the top of the list of conversations.

Step 3

Select your export type in the Export field and select your other desired options. Click Request export.

Step 4

At the bottom of the pop-up screen, you will see the prepared exports ready for you to download. Click the Download export arrow icon to save the export to your computer.

You can also export data from many of the individual charts and tables in your reports. The CSV will contain the same pre-calculated metrics that you see in the corresponding chart or table in your Analytics dashboard.

Click the export icon at the top right of a chart or table to download its data.

Yes. After 30 days, the exports you generated will be deleted from the exports list in the report so as to keep your data secure.

If you export multiple inboxes, it is possible that some messages appear in several of these inboxes. In this case, they will be listed once per inbox.

If you modify a conversation, it will be reflected in the export as expected. Deleted conversations will be ignored if:

• You receive a message and 1 hour later tag the conversation, the export will list the message as having the tag.

• You move the conversation to a different inbox, the export will list the message as part of this new inbox.

However, after a conversation becomes inactive, the previous conversation segments stop being modified. For example:

• A customer sends you a text message about a delivery issue.

• You tag the conversation with #delivery and handle the problem.

• Two weeks later, the same customer reports a billing issue.

• You remove the #delivery tag and add the #billing tag.

If you then export both messages, the first one will still have #delivery, while the second will have #billing.

Analytics are available on the Growth plan or above. Some legacy plans with different names may also allow access to this feature.