How to change your notification settings

Overview

Front's notification settings give you fined tuned controls over the alerts you receive for new activity in Front. You can choose from one of our default modes, or create custom notification rules for specific situations.

Front allows you to manage your desktop, mobile, and email notifications independently.


Instructions

Basic notifications

Step 1

Click the gear icon on the top right of Front, go into the Personal settings tab, and select Notifications.

Step 2

Choose your basic notification modes (All notifications, Smart notifications, or No notifications) for desktop, email, and mobile.

Step 3

Click Save.

Advanced notifications

You can use Advanced notification rules to customize your notification settings further and trigger notifications for exactly what you need. If you use a lot of advanced notification rules, we recommended switching to No notifications for your basic modes and just building rules for the notifications you need.

Step 1

Click the gear icon on the top right of Front, go into the Personal settings tab, and select Notifications.

Step 2

In your notification settings, click Advanced.

Step 3

Click Add a notification rule.

Step 4

Enter the conditions for your notification rule.

If rules conflict, the more specific rule will override the more general rule. Advanced notification rules will override your basic notification mode. For example, if the conditions for a rule that says Don't notify mare met, there won’t be a notification — even if your basic All or Smart notification mode would normally notify you.

Step 5

Click Save.


How it works

Smart notifications

Smart notifications are our most popular defaults for new customers. If you select Smart notifications in your basic notification settings, here are the notifications you will receive:

 

Desktop notifications

Mobile notifications

Email notifications

New message is received in any team you have access to

     

New message is sent in any team inbox you have access to

     

You are assigned a conversation from any inbox

You are @mentioned on a comment in any inbox

A conversation you snoozed reopens

 

New message or comment in a conversation assigned to you

 

New message or comment in a conversation you follow

   

A sent message failed to be delivered from any inbox you have access to

     

You are notified by a rule in any inbox

Notification timing

  • Desktop notifications are sent immediately.
  • Mobile notifications are delayed by 20 seconds (and sent if the message has not been seen).
  • Email notifications are delayed by 30 seconds (and sent if the message has not been seen).

Sound notifications

Follow these instructions to turn on/off audio notifications for Front.

Browser notifications 

When using Front on your web browser, you'll see the Enable browser notifications button greyed out if you have notifications blocked in your browser settings.

To enable browser notifications for Front, you will need allow Front notifications in your browser settings. Once you have done this, reload the Front website. The Enable browser notification will no longer appear in your Front notification settings, and you will begin to receive Front notifications on your web browser.

For example, in Google Chrome, open Front on your web browser. Click on the lock icon 🔒  next to the URL and select Allow to enable Front notifications for your web browser. 

Windows notification duration

If you're using the Windows desktop app, follow the steps here to customize the duration of your Front desktop notifications.

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  • Hi leonie , You should just be able to click into your advanced notifications to edit or remove any notification rules are sending you unwanted notifications. You can always email support@frontapp.com , or click "Talk to us" in Front to speak to a member of the support team, and have someone help review your notification settings

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  • How do I keep Facebook from throwing me off and asking for my indity and phone number when I put in my email and stop it from saying can't use Facebook right now

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  • How to not get notifications when an email is received and a tag is added to the email by an automated rule. I get alot of system emails every minute and its annoying to get notified for every email on desktop even though a tag is added to that email and it doesn't go to the inbox.

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  • Ammar Anandwala Hi there! Please email us at support@frontapp.com so that we can help take a look at your current notification settings and advise how to modify them. We look forward to hearing from you there. :)

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