Intro to analytics
Getting started
Understanding Analytics
Analytics allows you to get information about the performance of your team to help increase your efficiency. You can easily create reports to filter f...
Navigating Analytics
Front Analytics presents a series of simple and intuitive controls that are consistent across different reports, so that you can quickly customize eac...
Create and manage analytics views
Front analytics gives admins, team managers, department heads, and other company leaders insight into your team's performance and company impact with ...
Analytics metric details & conversation timeline
Front Analytics will show you not only the crucial metrics for how your team is performing, but it will also collect the conversations that were used ...
Other analytics features
Schedule analytics reports
You can schedule analytics reports to be delivered to you or your team on a daily, weekly, or monthly basis so that they automatically arrive in your ...
Business hours
The business hours feature allows you to specify the time range that your team is expected to respond to customers. Leverage business hours to make yo...
Front's CSAT feature
Understanding customer satisfaction is key to operating a successful and customer-centric business, and Front's CSAT feature helps you measure just th...