Resolved tasks

Term name

Resolved tasks

Purpose

Track the volume of tasks marked as resolved.

Definition

Total number of tasks resolved during the selected time period.

Location & attribution

• Resolution report

  • Resolution by tag table (coming soon)

• Team performance report

  • Key metrics chart

  • Team performance table (coming soon)

• Workload report

  • Key metrics chart

  • Workload over time graph

  • Workload by inbox table (coming soon)

FAQ

• Task must be in a shared inbox with ticket statuses enabled to be counted in the metric.