How to use Google Workspace advanced mail routing with Front


Google Workspace advanced mail routing can be used to redirect messages received by your organization's email addresses to Front's forwarding (SMTP) inboxes. This uses steps found in the Google Workspace support article here.  This setup helps organizations manage a large number of forwarding addresses from a single location.


  • You will need administrative access to your organization's Google Admin console.
  • You will need an existing email address in your organization that will have messages routed to Front.


Part 1: Create a forwarding address inbox in Front

Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with.

Step 2

Click Inboxes and Add a shared inbox or Add an individual inbox. Fill in the name and description of your inbox.

Step 3

Select Other email client, and enter your email address.

Step 4

Click Continue, and copy the Front forwarding address that's generated.

Part 2: Configure advanced mail routing in Google Workspace

Step 5

From the Google Admin console home page, go to Apps and select Google Workspace. Then select Gmail, and go to Advanced settings.

Step 6

Locate the Recipient address map setting.  When you hover your mouse over this setting, a Configure button should appear to the right. Click Configure.

Step 7

At the top of the window that opens, under the Recipient address map heading, enter a description (e.g. Route tester@ email to Front).
Step 8
Under Messages to affect, choose an option:

  • All incoming messages: Apply the setting to all received messages.
  • Only external incoming messages: Apply the setting to messages coming from outside of your organization.
  • Optional: Also route to original destination box, under Routing options: Send the message to the original recipient as well as the new address.

Step 9
In the box, enter the original address followed by the address that you want to map to. Separate the addresses with a comma (eg.,

Step 10

Click Add and the mapping should appear in the table below.


Step 11
When you're done making changes, click Add setting or Save. Any settings you add are highlighted on the email settings page that appears.

Step 12
At the bottom of the email settings page, click Save.