How to undo send


You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send option on every type of channel. By default, undo send is enabled on email channels and disabled on all other channels (Twitter, SMS, etc).

Because team inbox settings can only be accessed by admins, the time they select will apply when any non-admin sends a message from that channel.

Users without admin permissions can still change this setting for their individual inbox.


Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with.

Step 2

Click Inboxes in the left menu, and select the inbox containing the channel you'd like to edit. 

Step 3

Click the Channels tab in the inbox, then click on the channel to open the channel settings.

Step 4

Scroll down to Undo send timing, and select the amount of time Front will hold your message before sending it.

Step 5

Click Save to finish.

Step 6

After the setting is enabled, you will be offered the option to cancel after you send each message by pressing Cancel.

After the status bar disappears, it is no longer possible to cancel the sending of that message nor is it possible to recall the email.

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  • Would be great if we could use a rule to trigger an undo send!

  • Michael Collins Can you explain what exactly you're trying to do here?

  • Cori Morris sure!  essentially, we have a use case where If certain criteria is met I actually want to prevent an email from being sent.  For example.  I have a rule that says if a message is sent from X mailbox and the contact is not associated with Y contact group then "STOP".  It's at stop where I cannot actually prevent the email from going out.  So obviously there are other ways to skin this cat but if the THAT section of the rule had the option to "Undo Send" then at least I would have prevented the email from going out.  Does that help?

  • Michael Collins I see. This would be a pretty messy workaround. Can you send us an email and tell us what the name of this rule is so that we can suggest workarounds for you?

    Like 1
  • Cori Morris I have similar requirements. Can you share the proposed workarounds Cori?

  • Egill Pálsson You'll want to create a rule that excludes some conditions in order for this to work. Please feel free to email us so we can provide a tailored workflow for you.

    • Lyn Maher
    • Lyn_Maher
    • 2 yrs ago
    • Reported - view

    Hi, Is there any way to actually recall a message if already sent, this is an option in outlook but can not see how to do this on Front.

    • Kenji Hayward
    • Head of Customer Support
    • Kenji_Hayward
    • 2 yrs ago
    • Reported - view

    Hi Lyn Maher , you can't recall a message in Front after it's been sent out but we have this feature request in our backlog. I went ahead and added a +1 for you to that request. We will let you know as soon as we make this improvement to Front! 

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