Satisfaction score (avg)

Term name

Satisfaction score (avg)

Purpose

Track the overall satisfaction of your customers with your product or service.

For more information, refer to the CSAT guide

Definition

Average survey responses in the period (1-5 scale)

Location & attribution

Customer satisfaction report

• Changes over time chart - A score is counted on the the day it is submitted

• Contacts/Accounts table

Team performance report

• Team performance table

FAQ

For more information, refer to the CSAT guide