How to add a generic SMTP forwarding inbox

Overview

For any email providers other than Gmail and Office365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method. 


Instructions

Part 1: Create inbox in Front

Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with. Admins can also access user settings by following these steps.

Step 2

Click on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in. Fill out the name and description of your inbox and click Create.

Step 3

Choose Other email client from the list.

Step 4

Enter the email address and click Continue.

Step 5

Front will generate a forwarding address. Copy the forwarding address on the screen.

Part 2: Redirect from your provider to Front

Step 5

Log into your email provider and find where to set up email forwarding. Make sure you're setting up a redirection and not setting up a rule to forward a new copy of the email to Front.

Below is a list from other popular providers that explains how to redirect your emails. Select your provider, and follow the instructions to redirect your emails to Front. If your provider is not listed, you can search online for steps.

Step 6

Paste Front’s forwarding address when prompted.

Part 3: Validate the address in Front

Step 7

Go back to Front and click Test connection. In 10 seconds, you will see a pop-up alert letting you know the account’s been validated.

Step 9

Complete the remainder of the inbox settings, and click Finish.

Part 4 (optional): Add custom SMTP

If you need to add a custom SMTP to send from, follow these additional steps. We recommend this for Yahoo, Hotmail, and iCloud domains as they do not allow you to specify SPF/DKIM records.


Validate existing SMTP inbox

If an existing SMTP channel needs to be validated, we will display a warning icon in your Inboxes settings. Follow the steps below to validate the channel.

Step 1

Select the inbox and go to its Channels settings.

Step 2

Under the channel that needs to be validated, click Send email.

Step 3

You should receive a notification that your email address has been validated.


FAQ

Where's my validation email?

If you have not received your validation email from Front, check your spam folder. To make ensure that our emails don't get sent to your spam folder, we suggest you add team@frontapp.com to your list of approved recipients with your email provider.

If you are unable to find the email in your spam folder, you can request a new validation email by clicking Send email again.

If you're still unable to validate your account, please contact us.


Pricing

This feature is available on all plans.

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