|Term name||New conversations|
Track new work resulting from a new inbound or outbound message.
Example use case: Seeing many messages, but few New conversations, can be a sign of excessive back-and-forth, and an opportunity for improvement.
|Definition||Count of conversation segments that started during the time period of the report.|
|Location & attribution||
|FAQ||Conversation segments without messages (e.g. only a tagging activity) are not included in the New conversations metric.|