|Term name||Messages sent|
Track volume of outgoing communications. A good indicator of overall work accomplished by teammates.
Example use case: Charlie is sending many more messages than other teammates. We should check if he covers more issues or if he could be more efficient and have less back-and-forth.
|Definition||Count of all outbound messages sent over the time period of the report.|
|Location & attribution||
Not sure how you are really measuring this but on our report, I see data for previous teammates who are no longer working for us. The time period was set to 05/01/2021 - 05/22/2021 and have not worked for the account for the past 3 months shows that they "sent messages".
Hi Irene! We're happy to help take a look into it. Please email us at firstname.lastname@example.org and we can work with you to see what data is pulling into your analytics report.