
Sort message by time in your inbox
Overview
Front allows you to sort the conversations in your inbox in four ways. Use the Sort by... dropdown menu at the top of the message list to sort your inbox by newest, oldest, newest unreplied, or oldest unreplied.
To review additional filtering and sorting options, check out these articles:
Sort options
Newest
The emails with the newest activity will be listed the top in chronological order down to oldest activity, regardless of whether the emails have been replied to yet. As you receive new inbound emails, they will appear at the top of the email list. The timestamp and sort will use the last activity time, such as an internal comment, reminder, or topic closure, and not necessarily the time of the last inbound message.
Oldest
The emails with the oldest activity will be listed at the top in chronological order down to newest, regardless of whether the emails have been replied to yet. As you receive new inbound emails, they will appear at the bottom of the email list. The timestamp and sort will use the last activity time, such as an internal comment, and not necessarily the time of the last inbound message.
Newest unreplied
The newest inbound messages that have not been replied to yet will be listed at the top in chronological order down to the oldest unreplied message. Messages that have been waiting the shortest amount of time for a reply will be at the top of your list. If two inbound messages arrive back-to-back, Front will use the timestamp of the earlier message.
Oldest unreplied
The oldest inbound messages that have not been replied to yet will be listed at the top in chronological order down to the newest. Messages that have been waiting the longest amount of time for a reply will be at the top of your list. If two inbound messages arrive back-to-back, Front will use the timestamp of the earlier message.
-
Hi Cory, can you please add my vote to add an "unreplied" filter? If we had looked at a customer email, and then added a "delay" to look at it again, at a certain point it becomes very hard to tell which things in the inbox still need a response and which are just timed items coming back.
Also: is "unread" unread by us or by customer, or both?
-
Hi - I use Front to send both automated and manual sms messages to customers through Twillio.
I want a way to filter just the replies I have received from customers. Is there a way to do this?
I was using the 'unreplied' filter but found that if one of my automated messages was sent to the customer after they had sent me a message, then the customers message reply will not come up with the 'unreplied' filter (as the filter sees the automated message as a reply) and so I am missing replying to customers questions.
Can you help?
Is there rule I could set up to put all customer replies in to a separate inbox?
-
Feature request... or maybe just need a suggestion of how to achieve this... could we have a search parameter for messages that were never replied to?
The reason being when I search "unreplied" and it includes conversations that we actually did reply to and close previously, but we archive it if the conversation doesn't require us to respond again. The most recent state is obviously unreplied, but the ticket itself has been touched already. -
Another feature "request" I really actually miss being able to toggle between "All" and "Open" in personal folders. e.g. Shared with me and Assigned to me. I sometimes close a conversation (accidentally) and want to get back to something that I was mentioned in.... but then feel like I really clumsy trying to fish it back up among all the other messages that could have happened between archiving and needing to go back to it.
-
Carson Goodwin It depends on your bump settings. Take a look at this article for more information: https://help.frontapp.com/t/y729th/customize-when-conversations-bump-up