Autopilot Resolve analytics

The Autopilot Resolve Analytics tab helps you gain insights into how your Resolve channel is performing and to track user engagement. Use it to monitor key performance metrics, analyze user interactions, and assess trends over time. Leverage these insights to prioritize updates and improve the effectiveness of your Resolve channel.

You must have admin permissions to access the Analytics tab in your Resolve channel settings.

To view Autopilot Resolve analytics, navigate to your Resolve channel in workspace settings, then select the Analytics tab. Use the filters at the top to select a date range or the location where the Resolve channel is deployed.

Features

• Use the Key metrics chart to understand how Resolve is performing at a glance.

• All comparisons are made based on the previous time period of the same length.

List of metrics

1. Visits

2. Conversations

3. Self-serve rate (%)

Features

• Use the Prompts chart to monitor the frequency of specific prompt selections configured in your Resolve channel.

• If applicable, previous versions of your prompt may also display in the chart.

List of metrics

1. Conversations

Features

• The Performance over time line graph shows the changes in several key metrics over time.

List of metrics

1. Visits

2. Conversations

3. Self-serve rate (%)

The following metrics are available for Autopilot Resolve analytics.

• Purpose: Track the volume of conversations in Resolve.

• Definition: Total number of conversations started in Resolve during the selected time period.

• Purpose: Track the percentage of conversations handled by Autopilot without teammate involvement.

• Definition: Percentage of conversations where no teammate was involved, out of all Autopilot conversations during the selected time period.

• Purpose: Track the volume of times users opened Resolve.

• Definition: Total number of times users opened Resolve during the selected time period, regardless of whether a conversation was started.

No. The Autopilot Resolve Analytics tab is not considered an analytics report, so some analytics features (e.g. scheduled reports, views, etc.) do not apply.

See the Autopilot article for more information.