Track conversations that were handled during the time period of the report and required no more actions at the end of said time period.
Example use case: See who was able to close out the most number of inquiries yesterday.
Definition
Count of conversation segments that were archived or snoozed during the time period of the report and are still archived at the end of the time period of the report.
Inboxes table - Represented by the Archived in inbox metric. A conversation is counted for an inbox if the archive event happened in that inbox.
FAQ
When a teammate filter is applied to the Conversations report, conversations will be counted if the teammate took any action (sent a message, commented, etc.) over the course of the conversation. The teammates selected in the filter do not need to have performed the archive action in order for the conversation to be counted toward the Archived conversations metrics in the Conversations report.
This differs from the Overview and Team performance reports, where archive actions are attributed to the teammate who performed the archive action.