How to use Google Workspace advanced mail routing with Front

Google Workspace advanced mail routing can be used to redirect messages received by your organization's email addresses to Front's forwarding (SMTP) inboxes. This uses steps found in the Google Workspace support article here.  This setup helps organizations manage a large number of forwarding addresses from a single location.

---

• You will need administrative access to your organization's Google Admin console.

• You will need an existing email address in your organization that will have messages routed to Front.

---

Step 1

Click the gear icon on the top right of Front and select company, workspace, or personal settings in the left sidebar, depending on the space you’re working with.

Step 2

Click Inboxes in the left menu and create a new shared inbox or individual inbox.

Step 3

Click Channels in the left menu, then click the Connect a channel button.

Step 4

Select Other email account from the channels menu, and enter your email address.

Step 5

Choose the inbox that conversations will route to and click Save.

Step 6

In your channel settings, copy the Front forwarding address that's generated.

Step 7

From the Google Admin console home page, go to Apps and select Google Workspace. Then select Gmail, and go to Advanced settings.

Step 8

Locate the Recipient address map setting.  When you hover your mouse over this setting, a Configure button should appear to the right. Click Configure.

Step 9

At the top of the window that opens, under the Recipient address map heading, enter a description (e.g. Route tester@ email to Front).

 
Step 10
Under Messages to affect, choose an option:

• All incoming messages: Apply the setting to all received messages.

• Only external incoming messages: Apply the setting to messages coming from outside of your organization.

• Optional: Also route to original destination box, under Routing options: Send the message to the original recipient as well as the new address.

Step 11
In the box, enter the original address followed by the address that you want to map to. Separate the addresses with a comma (eg. tester@systemstest-frontapp.com, 12ubn-front@in.frontapp.com).

Step 12

Click Add and the mapping should appear in the table below.

 

Step 13
When you're done making changes, click Add setting or Save. Any settings you add are highlighted on the email settings page that appears.

Step 14
At the bottom of the email settings page, click Save.