Resolved on first reply

Note: The information in this article applies to conversations using ticket statuses. If you’re assigning conversation stages to your conversations using rules, see the metric calculations here.

Term name	Resolved on first reply
Purpose	Track conversations resolved in only one reply.
Definition	Resolved conversation segments with only one outbound reply.
Location & attribution	Workload report Key metrics chart Efficiency chart Resolution report Key metrics chart Resolution over time graph Resolution by tag table Overview report (Note: this metric is calculated based on conversation stages) Main metrics cards Changes over time chart
FAQ	N/A

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