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How to change conversation status in Front
Overview Organizing your inboxes by conversation status is one of the key tools to working efficiently in Front, and reaching inbox zero. A horizontal conversation status bar spans across the top of…
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Select multiple conversations for mass action
Overview In your quest for Inbox Zero, you may find that you have many conversations that need organization or action en masse. Front enables you to do this with the Select all or multi-select…
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Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
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Gmail history import and sync
Overview When you connect a Gmail individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
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Offline mode
Overview With offline mode on our desktop app, you can get your important work done even when Front doesn't detect an internet connection. Access the content of your individual inbox,…
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How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
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How to use inbox tabs to filter conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Changing a conversation's status will move the conversation between the…
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Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your shared or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
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How to remove a channel or delete an inbox
Overview When managing shared or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
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Coming from Gmail?
Overview As you start working in Front, you'll see some new terms that correspond with features you're familiar with in Gmail. See the list below to get started.…
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How to delegate your inbox to a teammate
Overview Individual inboxes are a great way to manage your own emails, but sometimes it’s helpful to give teammates or your manager access to your inbox for easier collaboration.…
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Understanding your inbox sections
Overview Your inbox is a consolidated view of all your important conversations in Front that need your attention. A conversation can be in your inbox for a variety of reasons — it's assigned to you,…
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Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
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Change your default text style
Overview Front allows you to customize your default text style used when composing messages. You can easily change your default text style at any time right from the composer,…
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Spell check
Overview If you're using Front on your web browser, Front uses the spellchecker built in to Chrome. If you're using the desktop app, follow the instructions below to update your computer's spell…
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Add an individual inbox
Overview You likely started using Front to manage shared inboxes more effectively, such as your info@company.com; and now you may find it convenient to add your individual inbox to Front as well.…