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How to change conversation status in Front
Overview Organizing your inboxes by conversation status is one of the key tools to working efficiently in Front, and reaching inbox zero. A horizontal conversation status bar spans across the top of…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
1,335
Individual Inboxes
Select multiple conversations for mass action
Overview In your quest for Inbox Zero, you may find that you have many conversations that need organization or action en masse. Front enables you to do this with the Select all or multi-select…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
1,190
Individual Inboxes
Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 wk ago
3,669
Add an Inbox
Gmail history import and sync
Overview When you connect a Gmail individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 mths ago
4,132
Add an Inbox
Offline mode
Overview With offline mode on our desktop app, you can get your important work done even when Front doesn't detect an internet connection. Access the content of your individual inbox,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 wk ago
855
Individual Inboxes
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
3,966
Individual Inboxes
How to use inbox tabs to filter conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Changing a conversation's status will move the conversation between the…
Front
admin
front
updated
1 mth ago
3,793
Individual Inboxes
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start with…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
5,468
Inbox Settings
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Support Program Manager
Helena_Li
updated
2 wk ago
6,013
Inbox Settings
Coming from Gmail?
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
2,717
Inbox Basics
How to delegate your inbox to a teammate
Overview Individual inboxes are a great way to manage your own emails, but sometimes it’s helpful to give teammates or your manager access to your inbox for easier collaboration.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
4
replies
9,104
Last reply
Haley McGill
moderator
2 yrs ago
Individual Inboxes
Understanding your inbox sections
Overview Your inbox is a consolidated view of all your important conversations in Front that need your attention. A conversation can be in your inbox for a variety of reasons — it's assigned to you,…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 mth ago
5
replies
6,062
Last reply
Lemuel Chan
admin
2 yrs ago
Individual Inboxes
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
6 mths ago
6,660
Inbox Basics
Change your default text style
Overview Front allows you to customize your default text style used when composing messages. You can easily change your default text style at any time right from the composer,…
Andersen Yu
admin
Andersen_Yu
updated
1 mth ago
3,665
1
Individual Inboxes
Spell check
Overview If you're using Front on your web browser, Front uses the spellchecker built in to Chrome. If you're using the desktop app, follow the instructions below to update your spell check settings.…
Front
admin
front
updated
10 mths ago
35
replies
9,098
Last reply
Lemuel Chan
admin
1 yr ago
Individual Inboxes
Add an individual inbox
Overview You likely started using Front to manage team inboxes more effectively, such as your info@company.com; and now you may find it convenient to add your individual inbox to Front as well.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
11 mths ago
4
replies
18,464
1
Last reply
Front
admin
4 yrs ago
Individual Inboxes
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