
Office 365 history import and sync
Overview
When you connect an Office 365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365 whenever possible. The cases where status syncing will stop are explained here, which is to be expected since Front and Office 365 have different features, and thus why you are using Front. Continue reading to understand the details of how history import and syncing work between Front and Office 365.
For the same information on Gmail channels, see here. Note that SMTP forwarding channels will not have history import and syncing.
Office 365 history import
History import |
Team inbox |
Individual inbox |
|
Optionally import 50K most recent messages upon adding inbox |
Optionally import 50K most recent messages upon adding inbox |
|
Conversations archived by default and found in the Archived tab of team inbox. |
Conversation read/unread and open/archived status mirrored in Front. |
Individual inboxes |
Status in O365 |
Status in Front |
|
Read in Inbox |
Read in Inbox |
|
Unread in Inbox |
Unread in Inbox |
|
Open in Inbox |
Open in Inbox |
|
Archived in Inbox |
Archived in Inbox |
|
Flagged in Inbox |
N/A |
Folders |
Location in O365 |
Location in Front |
|
Inbox |
Inbox |
|
Drafts |
Does not sync |
|
Deleted folder |
Not imported initially, but will sync post-connection |
|
Junk folder |
Not imported initially, but will sync post-connection |
|
Outlook folders |
Imported as private or team tags |
Office 365 sync
Action in Front |
Sync |
Effect in O365 |
Email is read or unread |
✅ |
Email is read or unread |
New message received in Inbox |
✅ |
New message received in Inbox |
Email is sent |
✅ |
Email appears in Sent |
New draft is started |
❌ |
Does not sync |
Email is trashed |
✅ |
Email moves to Trash |
Email is permanently deleted |
❌ |
Does not sync |
Email is archived |
✅ |
Email moves to Archive |
Email is unarchived |
✅ |
Email moves to Inbox |
Email is marked as spam |
✅ |
Email moves to Spam |
Email is snoozed |
✅ |
Email moves to Archive |
Snooze expires |
✅ |
Email moves to Inbox |
Tag is added or removed |
❌ |
Does not sync |
Tag is created or deleted |
❌ |
Does not sync |
Move conversation |
❌ |
Move will break status sync |
Assign and comment |
❌ |
Does not sync |
Delete inbox |
❌ |
Does not sync |
Mass archive inbox |
✅ |
Emails move to Archive |
FAQ
How do Office 365 folders sync to Front exactly?
- When you connect an O365 channel, Front will try to fetch as many folders as we can from O365.
- Front will pin up to 500 tags in your personal workspace, retaining the original nesting structure. If you already have other tags pinned, then Front will pin as many more as possible up to 500.
- Front will pin tags to your personal workspace regardless of whether there is content in the tag.
- Tags that are created but not pinned are accessible through the tag menu.
- Folders that couldn't be translated into tags will fall into the normal workflow in which a Front tag is created when a message belonging to the O365 folder comes into Front.
Anything else I should know?
See this FAQ section for common questions that apply to both the Gmail and Office 365 import and sync.