How to set up a Twitter inbox in Front

Overview

Setting up a Twitter inbox in Front enables you and your team to send and receive tweets in Front. Like other kinds of Front conversations, you can assign, tag, and comment on tweets to manage Twitter as a team.   

Remember that messages from a Twitter inbox will be subject to Twitter's 280 character limit. You can also retweet or like posts directly from Front. 

You need to be an admin to add Twitter as a team inbox in Front. 

To add a Twitter inbox, your account must be on a paid Front plan and below your limit of Twitter and Twitter DM channels. Read here for more details about this limit.


Instructions

Step 1

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with.

Step 2

Click on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in. Fill in the name and description of this inbox.

Step 3

Choose Twitter from the channel menu.

Step 4

If you’d like to create a DM channel for the same Twitter account (handle), you can do that now by turning the toggle on. This will create and use an additional channel for DM. Click Connect to Twitter.

Step 5

In the pop up window, authorize Front to use your Twitter account. Then click Save.

Step 6

Choose the teammate access for this inbox, and whether you'd like to pin this inbox for teammates.

Step 7

Complete the remainder of the inbox settings, and click Finish.


Pricing

Trial customers

If your team’s account is on a free trial, you will not be able to connect a Twitter account to create a Twitter or Twitter inbox until you upgrade to a paid Front plan

Paid customers

You can be on any plan to add a Twitter channel. There is a 10 handle limit on any account. Some legacy plans with different names may require a purchased add-on. If you'd like to purchase the feature, reach out to us.

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