|Term name||Archived conversations|
Track conversations that were handled during the time period of the report and required no more actions at the end of said time period.
Example use case: See who was able to close out the most number of inquiries yesterday.
|Definition||Count of conversation segments that were archived or snoozed during the time period of the report and are still archived at the end of the time period of the report.|
|Location & attribution||
Isabel Luna Hi there! In this situation, if the conversation currently has the tag in question, the conversation would count toward Archived conversations in the tag table for the March 13-20 period, since that's the time period that it was archived during.
(If you were looking at the March 7-12 reporting period, this would be included in New conversations, since that's the time period during which the first message arrived.)