|Term name||SLA breaches|
Track conversations where you were too slow in getting back to your customers.
Example use case: Check how often breaches occur, and who on your team is exceeding the SLA, whether it’s an internal team metric or an external official agreement with your customers. Determine when to take action to reduce your breaches.
|Definition||Number of times an SLA rule applied an SLA breach tag.|
|Location & attribution||