Conversation ID, message ID, and permalinks

Overview

Every conversation in Front has a unique conversation ID and link to help you track and access your conversations quickly. Each individual message within the conversation also has its own unique message ID and message permalink.

If you are looking to contact support about an issue you have with a conversation or message, see this article on what information we need to help.


Find conversation ID and link

Conversation ID: This is an alphanumeric identifier that can be used to locate a conversation. When writing into our support team, please send the conversation ID for investigation.

Conversation link: This is a URL that allows you to open a conversation directly. You can also use the conversation link internally to direct teammates to a specific conversation or keep a record for yourself by posting it in a comment.

Select a conversation, click the three dots at the top, and select Copy conversation ID or Copy conversation link.


Find message ID and permalink

Message ID: This is the alphanumeric identifier unique to a specific message within a thread.

Message permalink: This is the URL that will link you directly to the specific message in a thread.

Navigate to the specific message in a conversation, click the three dots to the right of the message, and select Copy message ID or Copy message permalink.


Search by conversation ID or message ID

There are two ways that you can search by conversation/message ID, either by using the search bar at the top of Front, or by using the Open a conversation keyboard shortcut.

Search bar

Simply paste a conversation ID or message ID into Front's search bar to open the conversation. You can use the search bar to search by conversation/message ID, but cannot use the search bar to search by conversation/message permalink.

Note that if you are searching a specific inbox, then searching by conversation/message ID will only return conversations that live in that inbox. When searching for a conversation/message ID, it is best to search All inboxes to ensure that you find the conversation you're looking for.

Open a conversation window

You can also use the keyboard shortcut below to open the Open a conversation window. In this window you can search by conversation/message ID or conversation/message permalink.

Step 1

Open Front, but do not click into the search bar or any field where you can type.

Step 2

Hold down Shift + O to bring up the Open a conversation window.

Step 3

Copy and paste the conversation or message ID or link, then click Go. You will be taken to the conversation or message on the screen.


Comments with conversation or message ID previews

When you post comments containing a conversation or message ID/link, Front will automatically show a preview of that conversation or message to give you and your team helpful context at a glance. These conversation previews can be clicked to open the conversation in a popout window. Conversation previews will only be shown if the teammate viewing the comment has access to the conversation.

 

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