How to add an Exchange distribution list/group
Follow these instructions to add your Exchange Server or Online Distribution Group to your team workspace in Front. A Distribution Group is a free mail option that Microsoft provides to companies who want to easily distribute mail sent to a single address to a group or team of people.
- The person who adds the distribution group needs to be a Front administrator.
- You need to have Microsoft Exchange administrator to complete the setup.
Helpful information before you get started
- With email forwarding, there is no email history to import since a Distribution Group does not have an associated mailbox.
- If you have an Office 365 subscription, the email history of that Distribution Group will be within each teammate's user mailbox. Consider having all teammates connect their user mailboxes to Front, which will allow Front to import that history.
- Front cannot import email history for user inboxes on Exchange Server.
If you have an Office 365 subscription, consider transitioning the Distribution Group to a Shared Mailbox to take advantage of Front’s API sync capabilities. More information on how Front works with Shared Mailboxes can be found here.
Receive emails with forwarding
Click the gear icon on the top right of Front and into the Company settings tab.
Click on Inboxes on the left menu and Add a team inbox.
Fill out the name and description of your inbox. Click Create.
Choose Microsoft from the list, choose whether you are using Office365 or On-premise Exchange server, and select Distribution Group or Microsoft 365 Group.
(Note: If you are adding a Microsoft 365 Groups email to Front, please follow the steps in our How to connect a Microsoft 365 Groups email article, as they differ from the steps to add a distribution list.)
Follow the steps on the screen and copy the Front forwarding address. You'll want to create an Exchange contact with that forwarding address and then add the contact as a member the designated Office 365 group. You can find more information about how to manage Office 365 groups here.
Navigate back to Front and click Test connection to validate the forwarding is set up correctly. If you have trouble validating, please contact us for assistance.
Send emails with custom SMTP
Now that we have verified emails can flow into Front, we need to set up a custom SMTP to ensure emails are delivered through your Exchange servers. To do this, you’ll want to go back into your Exchange Admin Console.
Go to Recipients, and select Groups, and find the Distribution Group you just connected to Front.
Set up group delegation by selecting an individual from your team or IT. We will be using this individual’s user credentials to set up the custom SMTP.
Go back into the inbox in Front and enable the custom SMTP settings by clicking the dropdown next to the email address if the menu is not already expanded. Scroll down and expand the Custom SMTP submenu, and enable the toggle.
If you’re using Exchange Online, use the following configuration. Complete the login and password fields using the credentials of the individual selected in Step 8.
- Host: smtp.office365.com
- Port: 587
- Login: User mailbox credential
- Password: User mailbox credential
- Connect with SSL/TLS encryption: Active
Once you’ve filled everything in, verify the connection works, and hit save.
For Exchange Server, you'll need to ask your Exchange administrator for the host, port and SSL/TLS encryption information.
Send emails with SendGrid
As an alternative to Steps 7-11, you can always send email through Front's 3rd party mail server, SendGrid, and you will not retain a record of your outbound emails on your own server. You will need to set up SPF/DKIM instead of using a custom SMTP. More information about SPF/DKIM can be found here.
Once all users from the distribution groups are in Front, remove those users from the distribution group in your Exchange settings. This will ensure emails sent to the distribution group no longer go to each user's individual inbox, instead will be routed into a single shared inbox in Front.
Choose the teammate access for this inbox, and whether you'd like to pin this inbox for teammates.
Complete the remainder of the inbox settings, and click Finish.
Custom SMTP vs. SendGrid
You may see better inbox deliverability rates if you send email with the servers you already use, so custom SMTP is generally preferred. Outbound messages will be saved in the mailbox of the Exchange user account used for credentials. Recipients will see emails' sender info populated from the Front teammate's signature as explained here.
All plans have access to this feature.