How to set a default signature for a channel

Overview

You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different default signatures for each channel. The default signature will then populate any time you compose a new message or reply from that channel.

As Sender info is linked to signatures, the steps below will also allow you to set different default display names when sending from different channels.

If you are setting this up for team signatures, you must be a team admin, or have permissions within Front to edit team signature settings. If you have not yet created a team signature, follow the steps here to add a new team signature.


Instructions

Step 1 

Click the gear icon on the top right of Front and into the Company or Personal settings tab, depending on which space you are working with, and select Signatures from the left menu.

Step 2 

Select the signature you would like to set as the default, then click the dropdown under the Channel access section.

Step 3

Use the checkboxes to select the channels you’d like the signature to apply to. To restrict the signature to only be used for specific channels, use the checkboxes to select them. Individual signatures will not have the All team channels option.

Step 4

Click Save.


FAQ

Why does my individual signature show instead of the team signature?

If your individual signature is visible to a team channel, then your individual signature will take precedence over any team signatures. If you do not want to use your individual signature when sending from a team channel, follow the instructions above to make sure the team channel is not selected in the dropdown menu.

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  • Hello,

    When I access Signatures, I don't have the Channels option. Maybe our Frontapp plan doesn't include this? Anything I can do to customize the signature on each inbox?

    Thanks!

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  • 4 mths agoLast active
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