How to change your individual inbox counters


Front allows you to change your individual inbox counter settings, so you can choose what the numbers on your inbox show to better accommodate your workflow. You have two options for your individual inbox counters:

  • Unread: counts the number of emails you have not read in your inbox. 
  • Open: counts the number of emails not archived in your inbox.

To change your shared inbox counters, see this article.


Step 1

Click the gear icon on the top right of Front and into the Personal settings tab, then click into Preferences.   

Step 2

Search for or scroll to the Inbox counters preference. From there you can select Unread conversations or Open conversations as the inbox count style in the dropdown.

Note: These counter settings only apply to your Inbox and sections within it (Assigned, Shared, your individual email). If you have tags added to your sidebar, your tag counters will always show the number of open conversations, even if you have set your inbox counters to unread.


Why don't counters match my inbox?

Because Front is a collaborative email tool, the number of unassigned conversations in shared inboxes can be modified by any teammate with access. This means that the counters you see in the application are not calculated locally, but are actually counters stored in our servers based upon events received across your team. 

Those counters can sometimes fall out of sync with the conversation list if any events are missed. It doesn't happen often and is easily rectified, but in the event that the inbox counters do not correctly represent the number of conversations there are in the inbox, please contact us to have your counters reset.

Why don't my individual inbox counters add up?

If you have multiple individual inboxes and conversations that live in both, the main Inbox level counter will de-dupe these copies. So manually adding the subsections might give you a higher count than the main Inbox count, which is to be expected - it's not an error.

5 replies

    • Jem_Wilkinson
    • 4 yrs ago
    • Reported - view

    Our Inbox is no longer showing counters for 'Unassigned conversations'. The counters work for 'Open conversations', but when I change to 'Unassigned' I no longer see any numbers. This has been working for some time, but appears to have stopped working recently.

    • Support Program Manager
    • Helena_Li
    • 4 yrs ago
    • Reported - view

    Hi Jem Wilkinson we'll get right on this for you. If this ever happens in the future or you have an issue related to your specific account, shoot us an email at so you don't need to share any private information here. I'll send you a follow-up email once we've looked at this for you!

    • James_Bartlett
    • 4 yrs ago
    • Reported - view

    Is there a way to see the counter for all?  

    • Kristin_Rohrer
    • 2 yrs ago
    • Reported - view

    Is there anything on the road-map for future release that allows preference to be set to show counter of unread only and when everything is read, there is no counter shown?

    • front
    • 2 yrs ago
    • Reported - view

    Kristin Rohrer You can currently set the counter to Unread as shown in Step 3 above. This is for your individual inbox, though. We have a request in our backlog to make this setting available for team inboxes as well. I've add a +1 for you to that request.