Archived with reply
|Term name||Archived with reply|
Track handled conversations that required interaction with your customers, as opposed to conversations that were Archived without reply.
Example use case: Track the workload of your teammates that required them to communicate with your customers.
|Definition||Count of conversation segments that were archived or snoozed during the time period of the report and remained archived at the end of the time period, and had at least one reply sent at any point in time in the past.|
|Location & attribution||