AI Compose for email

AI capabilities in Front help teams increase productivity and efficiency when responding to customer inquiries. Use AI Compose to instantly draft high-quality responses and refine existing drafts.

Check out our Front Academy course on AI Compose and Summarize here to learn more about increasing productivity with AI features.

Enable the Compose setting via the AI tab in company settings.

Email channels only: With AI draft assistance, you can focus on polishing and refining existing drafts.

Use AI Compose to: 

• Correct spelling, punctuation, and grammar

• Adjust the voice or tone of a draft 

• Expand or condense messages 

• Translate a message between 18 supported languages

You can adjust the entire draft by selecting the ✨ sparkle icon, or refine a specific selection by highlighting the text you want to edit and clicking the sparkle icon.

All AI Compose actions use any details you've already provided in your draft. When you use the expand action without selecting any text, AI Compose will also use the messages and comments in the conversation you're replying to.

No. AI Compose only uses written content in the conversation’s messages or comments.

AI Compose translations support the following languages:

• Chinese (Simplified)

• Chinese (Traditional)

• Danish

• Dutch

• English

• Finnish

• French

• German

• Italian

• Japanese

• Korean

• Polish

• Portuguese

• Romanian

• Russian

• Spanish

• Swedish

• Turkish

Yes. Each teammate account has a limit of 200 requests per day. Each compose action or transformation counts as 1 request.

See this article for additional AI FAQs.

This feature is available on the latest Growth plan or above.

If you are on a legacy plan and don't have access to these features, you can update to one of our latest plans in your Billing settings or contact your account manager. Users with high usage in a short period of time may encounter rate limits.