Conversation list filters

Overview

Use the Filter feature at the top of a team inbox’s conversation list to focus on conversations one topic at a time, based on a specific tag or teammate. Your personal filter will stay applied until manually cleared to help you quickly hone in and prioritize your work.

To review additional filtering and sorting options, check out these articles:


How it works

Add a filter

To add a filter, click on a team inbox in your sidebar, then click the Filter option at the top of the conversation list. Select a tag or assignee to focus on.

Once you select a tag or teammate, your conversation list will only show conversations matching your filter selection. 

Filter indicators will be visible in both the conversation list and the team inbox in your sidebar. You can have different filters selected per team inbox.

Clear a filter

Filters will stay applied until you manually clear them. To remove a filter, click the Filtered option at the top of the conversation list, then click Clear.


FAQ

Can I select more than one filter option?

No. Only a single filter option can be selected. e.g. You cannot select both the SLA breach tag AND a teammate.

Can I use conversation list filters outside of team inboxes?

Not yet. The conversation list filter will only be available when viewing team inboxes. The filter will not yet be visible when viewing individual inboxes, tags, etc. in your sidebar.

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