Inbox basics
Learn how Front inboxes and email merges work, and more!
Intro to shared inboxes
Add and use shared inboxes
A shared inbox is an organizational space where you can categorize or sort conversations. A shared inbox can have channels such as email, Twitter, or ...
Plan your inbox structure
Before you create your first shared inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the...
Front's merge features
How Front merges your duplicates
Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the s...
Shared inboxes merge duplicates by default
When you have shared inboxes added to Front within the same workspace, emails that are addressed to multiple shared inbox addresses will be automatica...
Smart merge reduces duplicate emails
A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusio...
Keep actions separate between shared inboxes
When you have shared inboxes added to Front within the same workspace, the default behavior is that emails addressed to multiple shared inbox addresse...
Other inbox features
Message timestamps
Ever wonder when an email was received or a comment was made? Just click on the timestamp and watch magic happen before your very eyes. All your messa...
How to download and preview attachments
Front users can send and receive various types of files in email messages, as well as preview or download them onto your computer. There are some diff...
Front supports MMS
Front does support MMS (multimedia messaging service). You can send images/pictures, however, sending videos is not supported at this time. Any Twili...
Attach image attachment without in-line display
When you drag and drop an image attachment into Front's composer, the default behavior is to display that image. If you want to attach that image, wit...
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inb...
Keeping a log of messages sent and received via Front
A common requirement for many users of Front is to record a log of all messages send and received through Front in an external system. Here we’ll expl...