Add an inbox
SMTP channels
How to transition from SMTP to Gmail sync
If you are switching from an SMTP email provider to Gmail, you will now have the option of utilizing two-way sync between Gmail and Front. Going forwa...
How to transition from SMTP to Office 365 sync
If you are switching from an SMTP email provider to Office 365, you will now have the option of utilizing two-way sync between Office 365 and Front. G...
How to set up a custom SMTP inbox
When sending an email you have the choice to send emails using your own dedicated SMTP server. An SMTP server is a mail server that you can use to sen...
How to add a generic SMTP forwarding inbox
For any email providers other than Gmail and Office 365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP...
Import email history for SMTP forwarding channel
Front allows you to directly import your email history using the Gmail or Office 365 two-way sync channels. However, if you're looking to import his...
Switch from Gmail/Office 365 to SMTP forwarding
If you currently have your inbox set up with Gmail or Office 365 sync, there may be cases where you want to move to email forwarding to ensure your se...
Front Chat channels
How to set up a Front Chat inbox in Front
Setting up a Front Chat inbox allows you to live chat with your customers directly from Front so that all your customer interactions occur in one plac...
Using chatbots with Front Chat
Front Chatbots are a powerful tool to ensure your team is focused on answering the most important conversations. Chatbots can help you gather informat...
Using Front Chat
Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your s...
Recognize logged in users with Front Chat identity verification
When you set up Front Chat , you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically. Step ...
Installing Front Chat on a Squarespace.com site
The steps you need to take to install Front Chat on Squarespace varies from our regular instructions for installing Front Chat, as Squarespace require...
How to install Front Chat on a Squarespace website
Squarespace is a website builder that provides users an easy way to create a website. You can add a Front Chat widget to your Squarespace site to inte...
Installing Front Chat on a Wix.com site
The steps you need to take to install Front Chat on your site can vary from our regular instructions in some cases. One instance of this is when you b...
Other channel types
How to set up the WhatsApp channel
Front’s WhatsApp channel allows you to connect multiple WhatsApp Business phone numbers directly to Front, without going through third-party providers...
How to set up the Google Business Messages channel
Front's Google Business Messages channel allows you to manage messages received from leads or customers via Google Search or Google Maps directly in F...
How to set up the Telegram channel
Front’s Telegram channel allows you to connect a Telegram bot as a channel to Front. If you’re not familiar with Telegram bots , they are easy to set...
How to set up the Dialpad SMS channel
Front’s Dialpad SMS channel allows you to connect a Dialpad SMS phone number as a channel to Front to send and receive messages. The Dialpad SMS chann...
Migrate from a separate WhatsApp Business Solution Provider to Front
If you already have a phone number connected to another WhatsApp Business Solution Provider (BSP) that you'd like to use with Front, we can migrate th...
How to set up an Intercom inbox in Front
Front's Intercom inbox allows you to answer your customers' chat inquiries from Front, saving you time from logging in to Intercom. You can also use F...
How to set up an Instagram inbox in Front
Front’s Instagram channel allows you to connect an Instagram Business Account to receive and send direct messages (including Story Mentions and Story ...
How to set up an Aircall inbox in Front
Aircall is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordin...
How to set up a Facebook inbox in Front
Front's Facebook inbox feature supports Facebook Pages, which are different from personal timelines. Once you create an inbox for your Facebook page, ...
How to set up a Twitter inbox in Front
⚠️ Front’s support for the legacy version of the Twitter channel was discontinued at the end of May 2023. Unfortunately, Twitter recently made the dec...
How to set up a Twilio SMS inbox in Front
Twilio is a service that provides phone numbers to send and receive SMS and calls, built on an API meant for global scale. Front's Twilio channel int...
How to set up a Talkdesk inbox in Front
You can set up your Talkdesk to send messages to Front, so you can manage your call activity along with email, chat, and other channels in one place. ...
How to set up a Sunshine Conversations inbox in Front
Front's Sunshine Conversations (formerly Smooch) inbox integration allows you to live chat with your customers directly from Front so that all custo...
How to set up a Slack inbox in Front
Note: This topic describes the channel capabilities of the Slack integration. These capabilities allow you to send and receive Slack messages from Fr...
How to set up a Google Play Store inbox in Front
Front integrates with Google Play Store to bring your app reviews directly into Front, where you can read and reply to each review. For every review,...
How to set up a Drift inbox in Front
Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication f...
How to set up a Dialpad inbox in Front
Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordin...
How to set up a Twilio WhatsApp inbox in Front
Millions of businesses use WhatsApp to communicate with their customers, and Front’s WhatsApp integration allows you to easily manage those conversati...
How to set up a form inbox in Front
You can build a form on your website and configure it so that messages arrive directly into Front. You can completely customize the look of your form ...
How to connect a Microsoft 365 Groups email
If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Micro...
How to create a custom channel in Front
Front custom channels can be used to integrate practically any message source into Front, from SMS providers to live chat to to phone call logs. As lo...