Routing rules
Use load balancing rules to automatically balance your team’s workload
Teams handling high message volume can automatically distribute work amongst teammates with the load balancing feature. That way, customers get the qu...
Common routing and triaging rules
Create rules to automatically route and triage customer communications – and save your team time. Below you’ll find set-up instructions for common, re...
Move messages to new conversations when recipients change using Smart Rules
Front enables emails in shared inboxes to use both shared and individual email addresses while keeping all messages threaded together. In certain scen...
Understanding round robin vs. load balancing assignments
When managing incoming conversations, it’s important to choose the right assignment method to ensure your team handles customer inquiries efficiently....