Agent-only replies to resolution (avg)

Term name

Agent-only replies to resolution (avg)

Purpose

Track the number of replies it takes agents to resolve conversations with no teammate reply.

Definition

Number of outbound replies in a conversation segment resolved by agents with no teammate reply.

Location & attribution

• Agents report

  • Key metrics chart

  • Agents over time chart

  • Agent details table

• Custom report

  • Line chart

  • Key metrics chart

  • Table chart

FAQ

n/a