Agent-only resolutions

Term name

Agent-only resolutions

Purpose

Track the volume of conversations resolved by an agent with no teammate reply.

Definition

Total number of resolved conversations where an agent was the assignee at resolution and no teammate replied during the selected time period.

Location & attribution

• Agents report

  • Key metrics chart

  • Agents over time chart

  • Agent details table

• Custom report

  • Line chart

  • Key metrics chart

  • Table chart

FAQ

n/a