Agent-involved conversations

Term name

Agent-involved conversations

Purpose

Track the volume of conversations where an agent was involved.

Definition

Total number of conversations with at least one activity from an agent during the selected time period.

Location & attribution

• Agents report

  • Key metrics chart

  • Agents over time chart

  • Agent details table

• Custom report

  • Line chart

  • Key metrics chart

  • Table chart

FAQ

n/a