Exploring Front’s new inbox experience [new]

Following the initial launch of Front’s new inbox design, we've listened closely to your feedback and made key updates to enhance your experience. See below for the latest improvements to the sidebar, conversation list, and conversation header.

See this article to review the original release of Front’s new inbox experience.

Use the icons on the left of your sidebar to access all of Front’s tools, like calendar, contacts, knowledge base, and more.

Add the Discussions or Tasks sections to your sidebar to quickly and easily access all those conversation types.

Move lesser used sections in your individual workspace under the More menu to streamline your sidebar. Once you save, you can collapse the More menu to hide those sections.

Use the arrow icons to reorder the Pinned, Views, or Shared section groups in your sidebar to best support your personal workflows.

Collapse the left sidebar to free up space to focus on reading and replying to messages.

When collapsed, hover over the inbox icon in the sidebar to quickly reveal the hidden inbox sections. The New message and Search icons will also be available at the top of the navigation bar.

In settings, hover over the gear icon to reveal the hidden sections.

Easily identify the inbox and workspace a conversation belongs to at a glance. Hover over the indicator to see the full name.

These company-wide settings can be toggled on or off by company admins.

Use the filter icon to focus on specific inboxes, tags, or other attributes in your sidebar sections.

You’ll see the filters added to the top of your conversation list, where you can also clear them using the X icons.

Switch between relative time (3h), exact time (Dec 1, 12:30 PM), and time goals (new!) for individual conversations in your conversation list.

Use the expanded conversation header to see all tags and application objects attached to the conversation. You can see up to three lines total worth of information.

Click your account icon in the bottom left corner, then toggle on the Enable inbox improvements setting. You can use this toggle to switch back and forth between experiences at any time. This option is available until February 9, 2026, at which point the new design will be made permanent.

Thanks for helping us improve Front! To share feedback, please visit our Front Community group, or reach out to your account manager or our Support team.