Exploring Front’s new inbox experience

Front’s inbox has been refreshed with a clean and streamlined layout for even more productivity. This updated inbox design simplifies daily workflows, reduces visual clutter, and helps your team stay focused.

Benefits include:

• Faster context at a glance. A compact conversation header and moving search into the sidebar give you more space for reading while keeping the key details you need to take action.

• More space to work. Collapse the left sidebar to free up space for reading and replying to messages with fewer distractions. Just hover to reveal it when you need it!

• Clearer prioritization. New Open, Later, and Done sections in your individual workspace help you focus on the conversations that need your attention most.

Use the icons on the left of your sidebar to access all of Front’s tools, like calendar, contacts, knowledge base, and more.

Use the Open, Later, and Done sections in your individual workspace to view your conversations by status. This updated structure is designed to make it easier to find and follow up on conversations that need your attention, whether you're using ticketing, classic shared inbox statuses, or a combination of both. 

• Open contains active conversations that are assigned to you, conversations you’re subscribed to, discussions, and tasks

• Later contains your snoozed and waiting conversations 

• Done contains resolved and archived conversations

Add the Discussions, Tasks, or Mentions sections to your sidebar to quickly and easily access all those conversation types.

Move lesser used sections in your individual workspace under the More menu to streamline your sidebar. Once you save, you can collapse the More menu to hide those sections.

Use the arrow icons to reorder the Pinned, Views, or Shared section groups in your sidebar to best support your personal workflows.

Collapse the left sidebar to free up space to focus on reading and replying to messages.

When collapsed, hover over the inbox icon in the sidebar to quickly reveal the hidden inbox sections. The New message and Search icons will also be available at the top of the navigation bar.

In settings, hover over the gear icon to reveal the hidden sections.

Use the plus icon (+) to start a new conversation, or click the arrow to start a discussion, task, or voice call.

Click the magnifying glass icon to access the search bar to look for specific conversations. This new location provides more vertical space for reading conversations.

At the bottom of the sidebar, set your availability status, access educational resources, or navigate to your settings and personal preferences.

In your some sidebar sections, you'll see additional tabs to focus on specific conversation statuses.

See this article to learn more.

Easily identify the inbox and workspace a conversation belongs to at a glance. Hover over the indicator to see the full name.

These company-wide settings can be toggled on or off by company admins.

Use the filter icon to focus on specific inboxes, tags, or other attributes in your sidebar sections.

You’ll see the filters added to the top of your conversation list, where you can also clear them using the X icons.

Switch between relative time (3h), exact time (Dec 1, 12:30 PM), and time goals (new!) for individual conversations in your conversation list.

The compact conversation header allows you to see key details at a glance. Add and view information like tags and custom fields for context on the conversation.

Expand the conversation header to see all tags and application objects attached to the conversation. You can see up to three lines total worth of information.

No. As of February 9, 2026, the option to toggle between the new and old inbox experience has been removed. All users are now on the newest design, which we've improved based on your feedback.

Hover over the Open section and click the arrow to expand the section and view your Assigned to me, Subscribed, and individual inbox sections.

Click the Done section, then click the filter icon at the top of your conversation list. Click Inboxes, then select your individual inbox.

There are new keyboard shortcuts for the navigation menu:

Enable the Show in conversation list setting in your tag see it in your conversation list and header.

Thanks for helping us improve Front! To share feedback, please visit our Front Community group, or reach out to your account manager or our Support team.