Suggested replies sent with minor edits

Edited

Term name

Suggested replies sent with minor edits

Purpose

Track the volume of suggested replies sent by teammates with only minor edits to the initial draft.

Definition

Total number of suggested replies that were sent with minor edits during the time period. The metric counts the reply if the edited draft is more than 70% similar to the original suggested reply, based on character changes to the draft.

Location & attribution

FAQ

n/a