Suggested replies

Term name

Suggested replies

Purpose

Track the volume of replies where a suggested reply was generated.

Definition

Total number of replies where a suggested reply was generated during the time period.

If a conversation has multiple suggested replies generated, each suggested reply is counted.

Location & attribution

• Custom report

  • Line chart

  • Key metrics chart

• Suggested replies report

  • Key metrics chart

  • Suggested replies over time graph

  • Suggested replies by teammate table

FAQ

n/a