When filtering reports by teammates, the displayed time is the queue time in conversations where the teammates were active.
Aircall does not measure queue time, so the value will always be zero for this provider.
Call legs represent the segments of a call before and after a transfer occurs. If a customer is transferred multiple times in the same call, Front calculates this metric based on each segment. See this article to learn more about call legs.
Events or activities that happen outside of the channels connected to Front are excluded from analytics. This may cause differences in data between Front analytics and your provider’s analytics.
