Missed calls

Term name

Missed calls

Purpose

Track the volume of missed phone calls.

Definition

Total number of calls that rang but were not picked up.

Location & attribution

• Custom report

  • Key metrics chart

• Workload report

  • Key metrics chart

FAQ

• A call can ring multiple teammates at once, so we don’t attribute it to a specific teammate. When filtering on a set of teammates, the missed call is attributed to all teammates who were active in the conversation.

• Events or activities that happen outside of the channels connected to Front are excluded from analytics. This may cause differences in data between Front analytics and your provider’s analytics.