A call can ring multiple teammates at once, so we don’t attribute it to a specific teammate. When filtering on a set of teammates, the missed call is attributed to all teammates who were active in the conversation.
The definition of this metric can vary between providers. See the Definition section for information on how Front calculates this metric.
A “call” is defined from the customer’s point of view - from the time they dial in to the time they hang up. If a customer is transferred multiple times, Front considers this a single call. See this article to learn more about call legs.
Events or activities that happen outside of the channels connected to Front are excluded from analytics. This may cause differences in data between Front analytics and your provider’s analytics.
