An inbound call is attributed to all teammates who have connected to it at any point.
A “call” is defined from the customer’s point of view - from the time they dial in to the time they hang up. If a customer is transferred multiple times, Front considers this a single call. See this article to learn more about call legs.
Events or activities that happen outside of the channels connected to Front are excluded from analytics. This may cause differences in data between Front analytics and your provider’s analytics.
