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Facebook errors
Error: User blocked/deleted If you're utilizing Front's Facebook inbox feature, you may experience an error that reads: User blocked you or deleted the conversation with you.…
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How to refresh your Front application
Overview Today, you can access Front across your desktop, browser, and mobile device. Occasionally, you may want to manually refresh your application. These are options you can follow to do just that!…
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Phone support
Front doesn't currently offer phone support, but please don’t take this the wrong way! We’d love to answer your questions. We’ve discovered that starting with email enables us to provide…
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Winmail.dat files
Winmail.dat is a compression format used by old versions of Microsoft Outlook or MS Exchange Server. It's now deprecated and recent Microsoft products no longer support it. Winmail.…
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Working with support at Front
Overview When working with the Support team at Front, you may be asked for a few common pieces of information to help our team find answers for you faster.…
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Front desktop app troubleshooting tools
Overview The Front desktop app for Mac and Windows has a Help menu with various troubleshooting tools. You can use these tools if you are experiencing unexpected behavior that persists after clearing…
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How to uninstall the Front app on Windows
Overview You can uninstall a program from your computer if you no longer use it or if you want to free up space on your hard disk. You can use Programs and Features to uninstall programs or to change…
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Support lifecycle, system requirements, and supported browsers for Front
Overview You can connect to Front in a number of ways! In an ongoing effort to provide a more safe and secure platform, as well as facilitate growth and roll out innovations,…
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Troubleshooting Office 365 email channels
Overview From time to time it is possible you may experience alerts or sending errors related to you Office 365 email channels. Here we explore some of the most common issues and provide some…
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Troubleshooting internal email being marked as spam
Overview If you are experiencing issues with internal email sent via Front landing in your colleagues' spam folders, take a look at some of the common causes below to troubleshoot this.…
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How to uninstall the Front app on Mac
Overview Follow the steps below to uninstall the Front desktop app from your Mac. Instructions Step 1 Find the Front app in your Applications folder. Step 2 Drag the Front app to your Trash.…
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API requests failing for private resources
In order to make API requests to access private resources (such as listing conversations from a teammate's private Inbox), that teammate must have first enabled the Allow access to my individual…
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Critical updates and force reloads
If you see a banner like the one above, this means that Front is about to force a reload of your app. Front occasionally needs to force a reload of the app if the currently loaded version is out of…
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How to check for Front updates
Overview If you're using the Front desktop app, it's important to keep it updated so you're always running the latest version of Front. Updating your app ensures you have access to the latest…
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How to reset/fix your time zone in Front
Overview The Front time zone pulls from your computer's time zone. If you change locations to a different time zone, it's possible that you won't see the change reflected in Front.…