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Inbox Basics

Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.

Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 11,547
- Inbox Basics
Import email history for SMTP forwarding channel
Overview Front allows you to directly import your email history using the Gmail or Office365 two-way sync channels. However, if you're looking to import historical messages that are not currently…
- Maxime Haudebertmoderator
- Technical Support Engineer
- mHaudebert
- 4 mths ago
- 325
- Inbox Basics
How to Leverage Front & Microsoft 365 Retention Policies to Manage Mailbox Storage Limits
Problem Overview For companies that receive high volumes of email, managing inbox storage is a lose-lose scenario. Companies could manually manage inbox capacity and/or purchase costly licenses to…
- Andersen Yuadmin
- Andersen_Yu
- 2 mths ago
- 433
- Inbox Basics
Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
- Lily Cartermoderator
- Lily_Carter
- 3 mths ago
- 254
- Inbox Basics
Select multiple conversations for mass action
Overview In your quest for Inbox Zero, you may find that you have many conversations that need organization or action en masse. Front enables you to do this with the Select all or multi-select…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 days ago
- 486
- Individual Inboxes
Keep actions separate between shared inboxes
Overview When you have team inboxes added to Front within the same Team, the default behavior is that emails addressed to multiple team inbox addresses will be automatically merged into one master…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 2,000
- 1
- Inbox Basics
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 1,359
- Inbox Basics
How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 623
- Inbox Basics
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 2,584
- Individual Inboxes
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 12 days ago
- 4,354
- Inbox Settings
Coming from Outlook?
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 yrs ago
- 1,108
- Inbox Basics
Coming from Gmail?
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 yrs ago
- 2,333
- Inbox Basics
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 12 days ago
- 4,965
- Inbox Basics
Plan your inbox structure
Overview Before you create your first team inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your…
- Frontadmin
- front
- 7 mths ago
- 3,573
- Inbox Basics
How to add a Gmail Alias
Overview Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account.…
- Andersen Yuadmin
- Andersen_Yu
- 7 mths ago
- 6 replies
- 7,245
- Jason Dugdalemoderator2 yrs ago
- Connecting Gmail accounts
Using Front Chat
Overview Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front…
- Frontadmin
- front
- 7 mths ago
- 31 replies
- 18,403
- 1
- Zaldy Gonzales1 yr ago
- Inbox Basics
Status and tag sync between Front and Gmail/Office365
Overview If you connect your Gmail or Office365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete,…
- Andersen Yuadmin
- Andersen_Yu
- 1 mth ago
- 4,626
- 1
- Inbox Basics
Attach image attachment without in-line display
When you drag and drop an image attachment into Front's composer, the default behavior is to display that image. If you want to attach that image, without it being displayed inline,…
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 1,314
- Inbox Basics
Out-of-Office rule
Whether you're celebrating the new year with a sunny vacation or lounging around in some comfy pajamas at home, don't forget to set an out-of-office reply to let your customers know when you're…
- Frontadmin
- front
- 4 mths ago
- 6,954
- 1
- Inbox Basics
How to add a Gmail account
Overview Follow these instructions to add your Gmail account to either your individual or team workspace in Front. A Gmail account is an email account that you or your team can log into using a…
- Andersen Yuadmin
- Andersen_Yu
- 1 mth ago
- 6 replies
- 16,967
- Evan Ostroskimoderator1 yr ago
- Connecting Gmail accounts
Message timestamps
Ever wonder when an email was received or a comment was made? Just click on the timestamp and watch magic happen before your very eyes. All your messages will display the exact date and time!…
- Frontadmin
- front
- 3 yrs ago
- 2 replies
- 1,753
- 1
- Katie Kilbourne2 yrs ago
- Inbox Basics
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
- Frontadmin
- front
- 6 days ago
- 1,463
- Inbox Basics
How to download and preview attachments
Overview Front users can send and receive various types of files in email messages, as well as preview them before you download them onto your computer. Continue reading to learn more.…
- Frontadmin
- front
- 11 mths ago
- 3,183
- Inbox Basics
Front supports MMS
Front does support MMS (multimedia messaging service). You can send images/pictures, however, sending videos is not supported at this time. Any Twilio number added as a shared inbox in Front can…
- Frontadmin
- front
- 5 mths ago
- 2 replies
- 1,336
- Jessye Levymoderator1 yr ago
- Inbox Basics
Add and use team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
- Frontadmin
- front
- 1 mth ago
- 23 replies
- 14,106
- 1
- Urszula3 yrs ago
- Inbox Basics

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Inbox Basics

Front Quickstart Guide

Import email history for SMTP forwarding channel

How to Leverage Front & Microsoft 365 Retention Policies to Manage Mailbox Storage Limits

Manage multiple domains in Front

Select multiple conversations for mass action

Keep actions separate between shared inboxes

Shared inboxes merge duplicates by default

How Front merges your duplicates

How to manage changing your domain name or migrating email providers

How to remove a channel or delete an inbox

Coming from Outlook?

Coming from Gmail?

Smart merge reduces duplicate emails

Plan your inbox structure

How to add a Gmail Alias

Using Front Chat

Status and tag sync between Front and Gmail/Office365

Attach image attachment without in-line display

Out-of-Office rule

How to add a Gmail account

Message timestamps

How to convert a shared inbox to an individual inbox (or vice versa)

How to download and preview attachments

Front supports MMS

Add and use team inboxes

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