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Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
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Import email history for SMTP forwarding channel
Overview Front allows you to directly import your email history using the Gmail or Office 365 two-way sync channels. However, if you're looking to import historical messages that are not currently…
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How to Leverage Front & Microsoft 365 Retention Policies to Manage Mailbox Storage Limits
Problem Overview For companies that receive high volumes of email, managing inbox storage is a lose-lose scenario. Companies could manually manage inbox capacity and/or purchase costly licenses to…
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Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
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Select multiple conversations for mass action
Overview In your quest for Inbox Zero, you may find that you have many conversations that need organization or action en masse. Front enables you to do this with the Select all or multi-select…
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Keep actions separate between shared inboxes
Overview When you have shared inboxes added to Front within the same Workspace, the default behavior is that emails addressed to multiple shared inbox addresses will be automatically merged into one…
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Shared inboxes merge duplicates by default
Overview When you have shared inboxes added to Front within the same Workspace, emails that are addressed to multiple shared inbox addresses will be automatically merged into one master copy to…
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How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
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How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
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How to remove a channel or delete an inbox
Overview When managing shared or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
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Coming from Outlook?
Overview As you start working in Front, you'll see some new terms that correspond with features you're familiar with in Outlook. See the list below to get started.…
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Coming from Gmail?
Overview As you start working in Front, you'll see some new terms that correspond with features you're familiar with in Gmail. See the list below to get started.…
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Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
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Plan your inbox structure
Overview Before you create your first shared inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your…
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How to add a Gmail Alias
Overview Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account.…
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Using Front Chat
Overview Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front…
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Status and tag sync between Front and Gmail/Office 365
Overview If you connect your Gmail or Office 365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete,…
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Attach image attachment without in-line display
When you drag and drop an image attachment into Front's composer, the default behavior is to display that image. If you want to attach that image, without it being displayed inline,…
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Out-of-Office rule
Overview Whether you're celebrating the new year with a sunny vacation or lounging around in some comfy pajamas at home, don't forget to set an out-of-office reply to let your customers know when…
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How to add a Gmail account
Overview Follow these instructions to add your Gmail account to either an individual or shared inbox in Front. A Gmail account is an email account that you or your team can log into using a password.…
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Message timestamps
Ever wonder when an email was received or a comment was made? Just click on the timestamp and watch magic happen before your very eyes. All your messages will switch between relative time and the…
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How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
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How to download and preview attachments
Overview Front users can send and receive various types of files in email messages, as well as preview or download them onto your computer. There are some differences between how Mac and Windows…
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Front supports MMS
Front does support MMS (multimedia messaging service). You can send images/pictures, however, sending videos is not supported at this time. Any Twilio number added as a shared inbox in Front can…
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Add and use shared inboxes
Overview A shared inbox is an organizational space where you can categorize or sort conversations. A shared inbox can have channels such as email, Twitter, or SMS feeding into it,…
Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.