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Inbox Basics
Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.
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Inbox Basics
Invite your team to join you in Front! Set up your team inboxes and workflows to get everyone off on the right foot.
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Front Quickstart Guide
Welcome to Front! If you are thinking about signing up to trial Front, or already have, here's the guide to getting started! 1️⃣ What is Front? Front is the shared inbox for teams that unifies all…
Helena Li
admin
Support Program Manager
Helena_Li
updated
8 mths ago
13,763
Inbox Basics
Import email history for SMTP forwarding channel
Overview Front allows you to directly import your email history using the Gmail or Office365 two-way sync channels. However, if you're looking to import historical messages that are not currently…
Maxime Haudebert
moderator
Technical Support Engineer
mHaudebert
updated
3 mths ago
546
Inbox Basics
How to Leverage Front & Microsoft 365 Retention Policies to Manage Mailbox Storage Limits
Problem Overview For companies that receive high volumes of email, managing inbox storage is a lose-lose scenario. Companies could manually manage inbox capacity and/or purchase costly licenses to…
Andersen Yu
admin
Andersen_Yu
updated
7 mths ago
573
Inbox Basics
Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
Lily Carter
moderator
Lily_Carter
updated
1 mth ago
504
Inbox Basics
Select multiple conversations for mass action
Overview In your quest for Inbox Zero, you may find that you have many conversations that need organization or action en masse. Front enables you to do this with the Select all or multi-select…
Helena Li
admin
Support Program Manager
Helena_Li
updated
11 days ago
1,067
Individual Inboxes
Keep actions separate between shared inboxes
Overview When you have team inboxes added to Front within the same Team, the default behavior is that emails addressed to multiple team inbox addresses will be automatically merged into one master…
Helena Li
admin
Support Program Manager
Helena_Li
updated
1 yr ago
3,094
1
Inbox Basics
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
Helena Li
admin
Support Program Manager
Helena_Li
updated
8 mths ago
1,663
Inbox Basics
How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
Helena Li
admin
Support Program Manager
Helena_Li
1 yr ago
861
Inbox Basics
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
Helena Li
admin
Support Program Manager
Helena_Li
updated
4 mths ago
3,626
Individual Inboxes
How to remove a channel or delete an inbox
Overview When managing team or individual inboxes, you may need to delete inboxes or remove channels. Let's first understand the difference between the two:…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
5,706
Inbox Settings
Coming from Outlook?
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 yrs ago
1,342
Inbox Basics
Coming from Gmail?
Helena Li
admin
Support Program Manager
Helena_Li
updated
3 yrs ago
2,656
Inbox Basics
Smart merge reduces duplicate emails
Overview A common problem customers had before Front was that they would end up with duplicate copies of the same email in their inboxes, resulting in confusion and inefficiency.…
Helena Li
admin
Support Program Manager
Helena_Li
updated
5 mths ago
6,287
Inbox Basics
Plan your inbox structure
Overview Before you create your first team inbox, it’s important to think about how you want them to work. Front’s very flexible, so you should build out the structure and workflow that suits your…
Front
admin
front
updated
1 yr ago
3,986
Inbox Basics
How to add a Gmail Alias
Overview Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account.…
Andersen Yu
admin
Andersen_Yu
updated
4 mths ago
6
replies
8,127
Last reply
Jason Dugdale
moderator
3 yrs ago
Connecting Gmail accounts
Using Front Chat
Overview Front Chat is the simplest way for teams to manage live chat in Front. With the Front Chat application installed on your website, messages from your site visitors appear instantly in Front…
Front
admin
front
updated
4 hrs ago
31
replies
21,149
1
Last reply
Zaldy Gonzales
1 yr ago
Inbox Basics
Status and tag sync between Front and Gmail/Office 365
Overview If you connect your Gmail or Office 365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete,…
Andersen Yu
admin
Andersen_Yu
updated
3 wk ago
5,462
1
Inbox Basics
Attach image attachment without in-line display
When you drag and drop an image attachment into Front's composer, the default behavior is to display that image. If you want to attach that image, without it being displayed inline,…
Andersen Yu
admin
Andersen_Yu
updated
2 yrs ago
1,387
Inbox Basics
Out-of-Office rule
Whether you're celebrating the new year with a sunny vacation or lounging around in some comfy pajamas at home, don't forget to set an out-of-office reply to let your customers know when you're…
Front
admin
front
updated
1 mth ago
7,875
1
Inbox Basics
How to add a Gmail account
Overview Follow these instructions to add your Gmail account to either your individual or team workspace in Front. A Gmail account is an email account that you or your team can log into using a…
Andersen Yu
admin
Andersen_Yu
updated
1 mth ago
6
replies
19,249
Last reply
Evan Ostroski
moderator
1 yr ago
Connecting Gmail accounts
Message timestamps
Ever wonder when an email was received or a comment was made? Just click on the timestamp and watch magic happen before your very eyes. All your messages will display the exact date and time!…
Front
admin
front
updated
3 yrs ago
2
replies
1,930
1
Last reply
Katie Kilbourne
2 yrs ago
Inbox Basics
How to convert a shared inbox to an individual inbox (or vice versa)
Both converting a shared inbox to an individual inbox and converting an individual inbox to a shared inbox is possible. You can simply delete the inbox and re-add it as individual or shared inbox,…
Front
admin
front
updated
5 mths ago
1,608
Inbox Basics
How to download and preview attachments
Overview Front users can send and receive various types of files in email messages, as well as preview or download them onto your computer. There are some differences between how Mac and Windows…
Front
admin
front
updated
5 days ago
3,432
Inbox Basics
Front supports MMS
Front does support MMS (multimedia messaging service). You can send images/pictures, however, sending videos is not supported at this time. Any Twilio number added as a shared inbox in Front can…
Front
admin
front
updated
10 mths ago
2
replies
1,454
Last reply
Jessye Levy
moderator
1 yr ago
Inbox Basics
Add and use team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. A team inboxes can have channels such as email, Twitter, or SMS feeding into it,…
Front
admin
front
updated
12 days ago
23
replies
16,902
1
Last reply
Urszula
3 yrs ago
Inbox Basics
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