-
How to set up the Dialpad SMS channel
Overview Front’s Dialpad SMS channel allows you to connect a Dialpad SMS phone number as a channel to Front to send and receive messages. The Dialpad SMS channel is a premium channel available via a…
-
How to set up the Telegram channel
Overview Front’s Telegram channel allows you to connect a Telegram bot as a channel to Front. If you’re not familiar with Telegram bots, they are easy to set up and essentially serve as an alias for…
-
Does Front support POP3?
Overview POP3 (Post Office Protocol) is an older email protocol introduced in the 1980s to allow mail clients to fetch emails from a mail server. Does Front support the POP3 protocol? No.…
-
How to set up a Slack inbox in Front
Overview Note: This topic describes the channel capabilities of the Slack integration. These capabilities allow you to send and receive Slack messages from Front.…
-
How to set up an Instagram inbox in Front
Overview Front’s Instagram channel allows you to connect an Instagram Business Account to receive and send direct messages (including Story Mentions and Story Replies) and comments directly from…
-
How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
-
Office 365 history import and sync
Overview When you connect an Office 365 individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office 365…
-
Gmail history import and sync
Overview When you connect a Gmail individual inbox or shared inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
-
How to Install Front Chat on a Squarespace Website
Overview Squarespace is a website builder that provides users an easy way to create a website. You can add a Front Chat widget to your Squarespace site to interact with your customers in a couple of…
-
How to add an Exchange Server Shared Mailbox and set up Custom SMTP (on-prem)
Overview Follow these instructions to add your Exchange Server Shared Mailbox to your team workspace in Front. Prerequisites You need to have Microsoft Exchange administrator to complete the setup.…
-
How to add an Exchange Server User Mailbox (on-prem)
Overview Follow these instructions to add your Exchange Server User Mailbox to your individual workspace in Front. Prerequisites You need to have Microsoft Exchange admin permissions to complete the…
-
How to add an Exchange distribution list/group
Overview Follow these instructions to add your Exchange Server or Online Distribution Group for your team in Front. A Distribution Group is a free mail option that Microsoft provides to companies who…
-
How to add an Exchange Online Shared Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online Shared Mailbox (ex. support@acme.com) for you team in Front. A shared mailbox is a mailbox that you'll be granted access to by an…
-
How to transition from SMTP to Gmail sync
Overview If you are switching from an SMTP email provider to Gmail, you will now have the option of utilizing two-way sync between Gmail and Front. Going forward,…
-
How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordings directly from Front.…
-
How to manage changing your domain name or migrating email providers
Overview Maybe your team is going through a rebrand or maybe you're just migrating providers for your email system. Either way, there are cases where you need to change email channel configuration…
-
How to set up a Drift inbox in Front
Overview Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication from Front to receive chats,…
-
How to set up a Twilio WhatsApp inbox in Front
👋 New to Front? Sign up for a free trial to start managing WhatsApp as a team Overview Millions of businesses use WhatsApp to communicate with their customers,…
-
Installing Front Chat on a Squarespace.com site
Overview The steps you need to take to install Front Chat on Squarespace varies from our regular instructions for installing Front Chat, as Squarespace requires you to add code blocks to your site…
-
How to transition from SMTP to Office 365 sync
Overview If you are switching from an SMTP email provider to Office 365, you will now have the option of utilizing two-way sync between Office 365 and Front.…
-
Switch from Gmail/Office 365 to SMTP forwarding
Overview If you currently have your inbox set up with Gmail or Office 365 sync, there may be cases where you want to move to email forwarding to ensure your sent emails are being retained.…
-
How to add a generic SMTP forwarding inbox
Overview For any email providers other than Gmail and Office 365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.…
-
How to create a custom channel in Front
Overview Front custom channels can be used to integrate practically any message source into Front, from SMS providers to live chat to to phone call logs.…
-
How to add a Gmail Alias
Overview Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account.…
-
How to set up a Front Chat inbox in Front
Overview Setting up a Front Chat inbox allows you to live chat with your customers directly from Front so that all your customer interactions occur in one place.…