How to download and preview attachments


Front users can send and receive various types of files in email messages, as well as preview them before you download them onto your computer. Continue reading to learn more.

Preview attachments

Messages with attachments will show an attachment gallery at the top of the message with clickable thumbnails including the name of the file. The file types that can be previewed are: PDF, JPEG, PNG, and CSV. Click on the thumbnail to open a new browser window showing a preview of the file.

 The preview will open in a popup window within the Front app, or in a new tab in the browser.

 Other file types are currently not yet available for preview, including: DOCX, PTT, and MOV. These files will download instead of preview when you click its thumbnail.

Download attachments

To download an attached file to your computer, find the downward arrow on the bottom right of any attached file. Once you click this, the file will download into your chosen location.

You can edit your download location in your Personal settings. Click into your Personal settings, click Preferences, and find the setting for Download location to choose where you prefer your files to download to.


Inline attachments

Users have the ability to attach files directly in the body of the message, which can also be downloaded as files.

Drag-and-drop method

Step 1

Locate a file that you can click and drag. It could be from your desktop or another folder.


Step 2

Open your message composer, and drag a file into the body of the message


Step 3

Once a file is dragged into the message body, it will appear as a visible inline attachment where your cursor was.

Computer file or image URL method

Step 1

In your message composer, click the Add image icon shown below. You can either choose an image from your computer or enter an image URL to include. In this example, we will be including an image URL.


Step 2

Insert the image’s URL into the blank field.


Step 3

The image will appear in the message body as a visible inline attachment, rather as an attached file you have to preview or download.


Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 7 mths agoLast active
  • 3081Views
  • 1 Following