How to create and message a contact list

Overview

Front's contact lists allow you to organize your contacts, and make it easy to message a group of people at the same time with the exact same message. You are able to manually create contact lists using the steps below, or by uploading a CSV of your contacts.

However, if your need is to personalize emails to a group of people such as dynamically populating their names, use the Sequences feature instead.


Create a contact list

Step 1

Go into your Contacts Manager by clicking the Contacts icon at the top of Front.

Step 2

Click on Lists in the left sidebar menu to view your contact lists.

Step 3

Click Create list at the top right to create a new contact list.

Step 4

Enter a name and select an Access option for your list.

Company contact lists will be accessible to all teammates in Front, while Team contact lists will only be accessible to members of that Team. If your Front company only has one Team, company contact lists and Team contact lists will both be accessible to all teammates.

Step 5

Click Create to create your list.


Add contact to contact list

From your Contact Manager

From your Contact Manager you can add contacts to a contact list individually, add contacts to a contact list in bulk, or can add additional contacts to a contact list from the list itself.

Add a specific contact to contact lists

Go to your Contact Manager and select a contact to open their contact details. Click Add to list under the contact name to bring up a dropdown menu of your contact lists. If the contact is already in a list, click the + sign under the contact's name to add it to an additional list. 

Select one or more contact lists to add the contact to. You can also click New list to create a new contact list and add this contact to it.

Add contacts to contact lists in bulk

Step 1

Go to your Contact Manager and select Company contactsPrivate contacts, or Other contacts from the left sidebar menu. Or, use the search bar at the top to search for contacts.

Step 2

Hover over a contact and select the checkbox that appears to the left of the contact name. You’ll then be able to select that contact, plus any other lists you’d like to add to your contact list.

Step 3

Click the Add to lists button at the top, and select one or more contact lists.

Step 4

Click Add to add the contacts to the selected lists.

Add additional contacts to contact list

Go to your Contacts Manager and click Lists in the left sidebar menu. Select the contact list that you'd list to add teammates to, then click the Add contact button at the top right. Search for the contact you'd list to add to your contact list and select their name to add them to the list.

From a conversation

Step 1

Open a conversation in your inbox, and click the Contact Details plugin on the sidebar.

Step 2

Click Add to list under the contact's name.

Step 3

Select one or more contact lists, or click New list to create a new contact list.


Remove contact from contact list

From your Contact Manager

Step 1

Go to your Contact Manager and select Company contactsPrivate contacts, or Other contacts from the left sidebar menu. Or, use the search bar at the top to search for a specific contact.

Step 2

Click a contact to open their contact details. Click the contact list label under the contact's name then select the Remove option.

From a conversation

Step 1

Open a conversation in your inbox, and click the Contact Details icon on the sidebar to bring up the contact's details.

Step 2

From the Contact Details panel, you will find a list of contact lists under the contact's name. Click on the list you wish to remove, then click Remove.


Edit contact lists

Rename or delete a specific contact list

Step 1

Go to your Contacts Manager and click Lists in the left sidebar menu. Select the contact list you want to rename.

Step 2

Click Edit list at the top right, next to the blue Add contact button.

Step 3

From the edit menu, you can enter a new name for your list in the Name field, or can click Delete to delete this contact list. Deleting a contact list will not delete the individual contacts within the list.

Delete contact lists in bulk

Step 1

Go to your Contact Manager and select Lists from the left sidebar menu.

Step 2

Hover over a contact list and select the checkbox that appears to the left of the list name. You’ll then be able to select that list, plus any other lists you’d like to bulk delete.

Step 3

Click the Delete button at the top to delete the selected lists.

Step 4

You'll then be asked to confirm that you'd like to delete the selected list. Deleting a contact list will not delete the individual contacts within the list.


Take bulk actions in a contact list

Go to your Contact Manager, click Lists in the sidebar menu, and select a contact list to take bulk actions on contacts in that contact list.

You’re able to take the following bulk actions:

  • Message - Send a new message to the selected contacts
  • Merge - Merge the selected contacts into one contact
  • Remove from this list - Remove the selected contacts from this list but do not delete the actual contacts
  • Delete - Permanently delete the actual contacts you've selected

Select contacts to take bulk action

To select a contact to bulk edit, hover over the contact and select the checkbox that appears to the left of the contact name. You’ll then be able to select that contact, plus any other contacts you’d like to take action on.

Select all contacts in list

Hover on the header row at the top of your contact list, and a checkbox will appear. Click this to select all contacts in your contact list.


Message a contact list

From the composer

You can send a message to all contacts in a contact list by typing the list name in the To: field of your message.

From the Contact Manager

Follow the instructions in the bulk actions section above to select all contacts within a contact list. 

Click the Message button and choose a message type.

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    • ashish
    • ashish
    • 5 yrs ago
    • Reported - view

    I need to know if there is a way to fetch custom field of contact from front app...Sorry this question is not related to this thread..could not find a better platform to ask

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  • How do we edit a contact group's name?

    Like 1
    • Lemuel Chanadmin
    • Customer Support Representative
    • Lemuel_Chan
    • 4 yrs ago
    • Reported - view

    Allie Huang If you hover over the contact group name on the left pane, click on the three dots. This will give you the option to rename or delete the contact group. After renaming, click "Rename group" to save the changes.

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  • Does anyone know how I can message everyone conversation with a certain tag? or create a dynamic contact group that relates to conversations with a certain tag?

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  • Daniel Swift Hi there! What you can do is create an analytics report for the tag in question, and run an analytics export of that report to retrieve all of the contact handles. From there, you can copy/paste the contacts to a new email, or create a contact group and send an email to that group. Does that help?

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  • Thanks Cori. I really appreciate the response!!!! :)

    All my stuff is with text message conversations, and I dynamically apply tags to these with rules.

    Would this manual analytics report work for texts? and how would I manually send a text to 100+ people?

    And would I not need to re run this report all the time to update the group / send list based off who has tags applied?

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  • Daniel Swift There's no problem with it being SMS. 

    Front allows you to send a single SMS message to 200 contacts at a time.

    Yes, you would need to run this report over and over to update the group.

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  • Thanks for this Cori! I will give this a go.

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  • Hi Cori - I ran the report like you suggested ... but cannot see how to do the export that you mentioned. how do I do this?

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  • It just shows me a table of high level standard statistics ....but I see no list of all the conversations (that I could cut and paste the contacts numbers from) or a way to export

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  • Daniel Swift Hey Daniel! You can run an export of your report by following the steps here: https://help.frontapp.com/t/367yxj/messages-export

    In the export, you'll see a column for "Contact Handle." You can copy/paste that column to retrieve a list of handles!

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