How to create and message a contact list

Overview

Front's contact lists make it easy to email a group of people at the same time with the exact same message. You are able to manually create contact lists using the steps below, or by uploading a .csv of your contacts. 

However, if your need is to personalize emails to a group of people such as dynamically populating their names, use the Sequences feature instead.


Create a contact list

Step 1

Go into your Contacts Manager by clicking the Contacts icon at the top of Front.

Step 2

Click on Lists in the left sidebar menu to view your contact lists.

Step 3

Click Create list at the top right to create a new contact list.

Step 4

Enter a name and select an Access option for your list.

Company contact lists will be accessible to all teammates in Front, while Team contact lists will only be accessible to members of that Team. If your Front company only has one Team, Company contact lists and Team contact lists will both be accessible to all teammates.

Step 5

Click Create to create your list.


Add contact to contact list

From your Contact Manager

Step 1

Go to your Contact Manager and select a contact.

Step 2

In the Contact Details, click Add to list under the contact name to bring up a list of your contact lists. Click a list name to add a contact to that list. If the contact is already in a list, click the + sign under the contact's name to add it to an additional list.

From a conversation

Step 1

Open a conversation in your inbox, and click the Contact Details plugin on the sidebar.

Step 2

Click Add to list under the contact's name.

Step 3

Select one or more contact lists, or click New list to create a new contact list.

 


Remove contact from contact list

From your Contact Manager

Step 1

Go to your Contact Manager and select a contact.

Step 2

From the Contact Details, click the contact list label under the contact's name, then click the Remove option.

From a conversation

Step 1

Open a conversation in your inbox, and click the Contact Details icon on the sidebar to bring up the contact's details.

Step 2

From the Contact Details panel, you will find a list of contact lists under the contact's name. Click on the list you wish to remove, then click Remove.


Message a contact list

From the composer

You can send a message to all contacts in a contact list by typing the list name in the To: field of your message.

From the Contact Manager

Step 1

Open the Contact Manager and click into the list or any contact section. You can select the whole list by pressing SHIFT + clicking the whole selection, or cherry-pick the contacts by pressing COMMAND + clicking the contacts you need.

Step 2

Click the blue pencil icon on the top right to create a new message addressed to this list of people. Note that their emails will be populated in the To field, but you can easily drag them to the Bcc field if needed.

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  • I need to know if there is a way to fetch custom field of contact from front app...Sorry this question is not related to this thread..could not find a better platform to ask

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  • How do we edit a contact group's name?

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  • Allie Huang If you hover over the contact group name on the left pane, click on the three dots. This will give you the option to rename or delete the contact group. After renaming, click "Rename group" to save the changes.

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  • Does anyone know how I can message everyone conversation with a certain tag? or create a dynamic contact group that relates to conversations with a certain tag?

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  • Daniel Swift Hi there! What you can do is create an analytics report for the tag in question, and run an analytics export of that report to retrieve all of the contact handles. From there, you can copy/paste the contacts to a new email, or create a contact group and send an email to that group. Does that help?

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  • Thanks Cori. I really appreciate the response!!!! :)

    All my stuff is with text message conversations, and I dynamically apply tags to these with rules.

    Would this manual analytics report work for texts? and how would I manually send a text to 100+ people?

    And would I not need to re run this report all the time to update the group / send list based off who has tags applied?

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  • Daniel Swift There's no problem with it being SMS. 

    Front allows you to send a single SMS message to 200 contacts at a time.

    Yes, you would need to run this report over and over to update the group.

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  • Thanks for this Cori! I will give this a go.

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  • Hi Cori - I ran the report like you suggested ... but cannot see how to do the export that you mentioned. how do I do this?

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  • It just shows me a table of high level standard statistics ....but I see no list of all the conversations (that I could cut and paste the contacts numbers from) or a way to export

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  • Daniel Swift Hey Daniel! You can run an export of your report by following the steps here: https://help.frontapp.com/t/367yxj/messages-export

    In the export, you'll see a column for "Contact Handle." You can copy/paste that column to retrieve a list of handles!

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