How to enable and use the Webhooks integration
Overview
The Webhooks integration allows you to be automatically notified when something happens in Front without having to constantly poll the API. It also gives you access to a new rule action to set up a URL that will receive an HTTP request every time the rule is triggered.
You can find documentation of the JSON format of the event here.
You must have Front company admin permissions to set up the integration.
Instructions
Part 1: Enable the integration
Step 1
Click the gear icon on the top right of Front and into the Company settings tab, and select App store from the left menu.
Step 2
Select Webhooks from the list of integrations. Click See details, then click Enable app.
Step 3 (optional)
If you want to reduce the amount of API calls you would need to get conversation details, make sure to toggle on Send Full Event Data. This will expose things like Subject, Status, Assignee, Recipient, Tags and the message itself in the webhook payload.
Step 4
Click Save to finish enabling the Webhooks integration.
Part 2: Set up your rule
Step 5
Create a new shared rule, and choose your desired When and If conditions.
Step 6
For your Then condition, select Send to a Webhook.
Step 7
Paste the URL of your webhook into the Target Webhook field in the rule action. Once that rule is triggered, you should successfully receive a payload at your webhook.
Pricing
This feature is available on the Growth plan or above. Some legacy plans with different names may also have this feature.
18 replies
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i can't find send to a webhook option!
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Hi adham,
Do you have the integration enabled? That must be done first in order to have the option in Rules.
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thank you
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Hi! Thanks for a great product and nice upgrades like webhooks and Zapier beta. We are implementing custom workflows between Front, Zapier, Gsheets, Asana and other apps, for multiple companies. It would be awesome to trigger "send canned respons" using rules in Front on incoming webhook. Each rule could have its own hook url when selected. It would open up a lot of possibilities. Custom integration is not an option. Thanks!
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Hi Johan Frentz,
Can you clarify what you're trying to achieve exactly? It sounds like you want to be able to send canned response via rules, and that's currently possible. Please explain your use case if you can.
Thanks :-)
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Where do I specify what data to be transferred in the webhook, I want if any inbound message came in the inbox it should send the phone number or email of the sender or all the data. I could not find that option. I have activated webhook and when I see the Post data from it, frontapp has posted []
Thanks for your help
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Hey Deepak,
The data format sent by webhooks is described at http://dev.frontapp.com/#event-preview. If you need more data, please request it using the API.
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Cori Morris , like your current outgoing webhook rule but for incoming. And in my case i would like to send a canned response from Front. We currently have a temporary workaround, which stores templates in google sheets, and then we just front to send. It would make more sense to use the canned responses that is already in front, it would simplify administration and iterations.
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Hi Johan Frentz,
If you wants to have a webhook for incoming messages, you can set up a rule to be triggered on incoming messages. Webhooks are not limited to outgoing messages.
Additionally, sending a message using a canned response with the API is an improvement that is on our roadmap.
Hope that helps!
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Cori Morris no, i believe you have misunderstood my request. I want to post JSON to a Front Rule from eg. Zapier.
Then i would like to populate a canned response with the JSON-data(with the same variables supported in the canned response).
Nice to hear that you plan similar improvements to the API, but that would require Zapier to support that feature as well. By enabling incoming webhooks(as i request) to trigger a rule in front app is a more flexible and "applicable right now".
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Johan Frentz you cannot trigger a rule by posting JSON to Front. However, if you want to send a message with an HTTP request, you can use our API (cf: http://dev.frontapp.com/#send-new-message ).
If you are looking for a solution specific to Zapier, you can use our Zapier app (cf: https://community.frontapp.com/t/806kca/how-to-enable-and-use-the-zapier-integration ).
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Hi Cori ,
It looks like this covers outbound Posts, but what about inbound Posts Or Put commands. Can i send Frontapp an inbound command with webhooks.
I'm trying to update contact and custom fields to sync contact data with other 3rd party softwares like our CRM.
Thanks,
Jeff
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Hey Jeff - POW!,
Our inbound webhooks are associated with messaging only. To update contacts' custom fields, please use the public API.
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Cori Morris i have set up a webhook to tell my url about front events, the url is being hit by front, but the post is empty.
am i missing something?
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Deepak did you ever get this working? any content in the callback?
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Hi simon,
Could you send us an email about your issue so that we can look into your specific rule and conversation to troubleshoot.
Thanks!
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Can variables be used in a webhook?
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Asbjorne Ingvarsson I don' think do
